Senior Personal Lines Leader

Silver Lining Insurance Agency; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Silver Lining Insurance Agency in New York seeks a Personal Lines Manager to oversee the Personal Lines Division, delivering exceptional client service and leading a team of professionals. You will mentor staff, optimize processes, monitor performance, and strengthen relationships with carriers to ensure a consistently positive client experience.

Ideal candidate has 10+ years in personal lines, strong leadership, and a proven record of meeting sales, retention, and service goals in a fast-paced

Qualifications

• 10+ years of experience in servicing Personal Lines Insurance for independent agency.
• Proven leadership and team-management abilities.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Proven ability to meet sales, retention, and service objectives.
• Strong problem-solving and conflict-resolution skills.
• Knowledge of personal lines insurance products, markets, and agency operations.
• Experience with regulatory compliance and client confidentiality.

Responsibilities

• Respond to clients’ needs by producing binders, certificates, policies, and other items.
• Process policy changes, renewals and cancellations based on Agency standards.
• Knowledge of quoting and rating procedures for various personal lines products.
• Lead, manage, and develop the personal lines team, providing coaching and feedback.
• Establish and monitor department goals related to retention and client satisfaction.
• Develop strategies to grow the personal lines book of business and identify new opportunities.
• Handle and resolve complex client service issues and escalated concerns promptly.
• Build and maintain relationships with carriers, underwriters, and partners.
• Monitor workflows to improve efficiency and compliance with procedures.
• Review department performance metrics and provide updates and recommendations.

Skills

Leadership

Communication

Customer service

Problem-solving

Time management

Organizational skills

Tools

Applied Systems/EPIC

Microsoft Office

Adobe Acrobat

Job description

Silver Lining Insurance Agency in New York seeks a Personal Lines Manager to oversee the Personal Lines Division, delivering exceptional client service and leading a team of professionals. You will mentor staff, optimize processes, monitor performance, and strengthen relationships with carriers to ensure a consistently positive client experience.

Ideal candidate has 10+ years in personal lines, strong leadership, and a proven record of meeting sales, retention, and service goals in a fast-paced