Senior Personal Banker & Relationship Specialist

Consumers Credit Union, Illinois; Carol Stream (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Consumers Credit Union in Carol Stream, IL seeks a Senior Branch Specialist (Personal Banker) to build member relationships and educate on financial products. This role blends personal banking with teller duties and targets sales goals.

You will open specialized accounts, process complex requests, and collaborate across the branch while maintaining compliance and customer service excellence. Strong communication and multi-tasking are a must.

Qualifications

• High School diploma or equivalent.
• 2 years of similar work experience (retail, customer service, guest relations, sales, and cash handling).
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office.
• Excellent interpersonal and communication skills.
• Ability to multitask, work at a fast pace, and stay organized.
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity.
• Availability to work 40+ hours/week and be scheduled between the following hours: Monday - Thursday: 8:30 AM-5:30 PM; Friday 8:30 AM-6:30 PM; Saturdays 8:30 AM-1:30 PM

Responsibilities

• Identifying financial products/services that will benefit our members and guiding them toward those that are in their best interest.
• Processing a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Being a team player who wears multiple hats and backing up Branch Specialists by greeting members and directing them to the right person.
• Ensuring that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to.

Skills

Customer service

Sales oriented

Cash handling

Interpersonal skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Data Processing Platforms

Email

Microsoft Office

Job description

Consumers Credit Union in Carol Stream, IL seeks a Senior Branch Specialist (Personal Banker) to build member relationships and educate on financial products. This role blends personal banking with teller duties and targets sales goals.

You will open specialized accounts, process complex requests, and collaborate across the branch while maintaining compliance and customer service excellence. Strong communication and multi-tasking are a must.