Senior Personal Banker: Relationship Builder & Cross-Sell Pro

Provident Bank; Fanwood (NJ); Presencial; USD 29.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness benefits

401(k) Retirement Plan

Tuition Disbursement and Loan Repaymen

Descripción de la vacante

Provident Bank in Fanwood, NJ seeks a Senior Personal Banker to build strong customer relationships, open accounts, cross-sell services, and deliver excellent service. The role focuses on managing a book-of-business, coordinating with lending, investment, and treasury teams, and driving retention and growth.

The role may require Life and Health Licensing and involves risk-aware branch operations, customer interactions, and complex issue resolution, with potential for leadership coverage when

Formación

• High school diploma or GED.
• Minimum of 6 months providing sales/service to customers in a retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrations positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Ability to handle escalated matters and problem solve for resolution.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Responsabilidades

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.

Conocimientos

Interpersonal skills

Communication

Customer service

Flexible schedule

Problem solving

Relationship building

Microsoft Office

Mortgage licensing

Educación

High school diploma or GED

Descripción del empleo

Provident Bank in Fanwood, NJ seeks a Senior Personal Banker to build strong customer relationships, open accounts, cross-sell services, and deliver excellent service. The role focuses on managing a book-of-business, coordinating with lending, investment, and treasury teams, and driving retention and growth.

The role may require Life and Health Licensing and involves risk-aware branch operations, customer interactions, and complex issue resolution, with potential for leadership coverage when