Senior Personal Banker (Float) – East Jersey

Provident Bank; Milltown (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health and Wellness benefits

401(k) Retirement Plan

Paid time off

Job summary

Provident Bank is seeking a Senior Personal Banker (Float) to support the East Jersey Region, primarily serving Highland Park, Milltown, South River, East Brunswick, and Perth Amboy. This full-time role concentrates on building lasting customer relationships, accounts opening, cross-selling, and lobby management while traveling between branches as needed.

The position emphasizes a high standard of customer service, sales acumen, and the ability to coordinate with lending and investment partners.

Qualifications

• High school diploma or GED.
• Minimum of 6 months providing sales/service to customers in a retail environment.
• Strong interpersonal skills, including listening, written and verbal communication.
• Ability to work a flexible schedule based upon the needs of the business.
• Demonstrations positive and professional demeanor with all customers and co-workers.
• Strong math and analytical skills.
• Ability to handle escalated matters and problem solve for resolution.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship building skills.
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time management skills.
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office.
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.

Skills

Customer service

Sales & cross-sell

Relationship building

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provident Bank is seeking a Senior Personal Banker (Float) to support the East Jersey Region, primarily serving Highland Park, Milltown, South River, East Brunswick, and Perth Amboy. This full-time role concentrates on building lasting customer relationships, accounts opening, cross-selling, and lobby management while traveling between branches as needed.

The position emphasizes a high standard of customer service, sales acumen, and the ability to coordinate with lending and investment partners.