Senior Performance Engineer & Customer Success Lead (Remote)

Accure; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Generous paid time off

Two 5-day company onsites per year

Job summary

ACCURE is seeking a Senior Performance Engineer / Customer Success Manager to own battery performance for a portfolio of grid-scale projects. You will translate analytics into clear, actionable recommendations and act as the trusted technical expert for customers while coordinating with ACCURE's European teams.

This remote US role offers flexible hours, generous paid time off, and the chance to shape product roadmaps while delivering real value to customers in a fast-growing clean energy company.

Qualifications

• Battery behavior, degradation, and safety in grid storage (BESS) applications.
• Ability to interpret analytics results and translate to business impact for customers.
• Strong ability to understand customer business cases and connect findings to business outcomes.
• Proven ability to investigate complex technical problems and communicate root cause clearly.
• 5+ years in energy storage or related technical role; minimum 2 years of customer-facing experience; BESS experience preferred.
• Fluent in English; customer-facing communication.

Responsibilities

• Own performance: Take end-to-end ownership of battery performance for a portfolio of grid-scale BESS customers on our Predictive Battery Analytics Platform.
• Turn insight into action: Interpret analytics results, identify what matters, and translate findings into clear, actionable recommendations for customers.
• Deliver business value: Understand each customer's business case and ensure our insights deliver real value to their business model.
• Customer interface: Act as the trusted, customer-facing technical expert, presenting results and shaping customers' operational decisions.
• European bridge: Act as the main interface between US customers and ACCURE's European Performance Engineering and technical teams.
• Shape the roadmap: Help shape the product roadmap by working closely with our engineering and analytics teams and feeding back field learnings.

Skills

Battery expertise

Analytics interpretation

Commercial acumen

Diagnostic mindset

Experience

Communication

Location awareness

Job description

ACCURE is seeking a Senior Performance Engineer / Customer Success Manager to own battery performance for a portfolio of grid-scale projects. You will translate analytics into clear, actionable recommendations and act as the trusted technical expert for customers while coordinating with ACCURE's European teams.

This remote US role offers flexible hours, generous paid time off, and the chance to shape product roadmaps while delivering real value to customers in a fast-growing clean energy company.