Senior Performance Analytics & Optimization Lead

AEP Service Corporation; United States; On-site; USD 88,000 - 110,000; Full time

Job summary

American Electric Power is seeking a Senior Performance Management Analyst to provide performance support for the business unit, developing and monitoring safety, performance and reliability metrics, and leading process improvement initiatives. This role entails budgeting and variance reporting of O&M and Capital, plus benchmarking and profitability analyses.

The position requires coordinating with contractors and corporate groups, analyzing operations data, and delivering dashboards and reports

Qualifications

• Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field.
• Minimum of 5 to 8 years' experience in performance management activities or distribution operations or business analytics or process improvement.
• Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.

Responsibilities

• Monitor, analyse, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
• Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
• Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards.
• Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.
• Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation.
• Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions.

Skills

Data analysis

Communication

Process improvement

Forecasting

Education

Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field

Tools

Microsoft Office

Business Objects

Job description

American Electric Power is seeking a Senior Performance Management Analyst to provide performance support for the business unit, developing and monitoring safety, performance and reliability metrics, and leading process improvement initiatives. This role entails budgeting and variance reporting of O&M and Capital, plus benchmarking and profitability analyses.

The position requires coordinating with contractors and corporate groups, analyzing operations data, and delivering dashboards and reports