Performance Management Analyst Senior

AEP Service Corporation; United States; In loco; USD 88.000 - 110.000; Tempo pieno

Descrizione del lavoro

American Electric Power is seeking a Senior Performance Management Analyst to provide performance support for the business unit, developing and monitoring safety, performance and reliability metrics, and leading process improvement initiatives. This role entails budgeting and variance reporting of O&M and Capital, plus benchmarking and profitability analyses.

The position requires coordinating with contractors and corporate groups, analyzing operations data, and delivering dashboards and reports

Competenze

• Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field.
• Minimum of 5 to 8 years' experience in performance management activities or distribution operations or business analytics or process improvement.
• Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.

Mansioni

• Monitor, analyse, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
• Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
• Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards.
• Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.
• Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation.
• Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions.

Conoscenze

Data analysis

Communication

Process improvement

Forecasting

Formazione

Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field

Strumenti

Microsoft Office

Business Objects

Descrizione del lavoro

Job Summary

Under general supervision/direction, provide performance support for the business unit. The Performance Management Analyst Senior is responsible for such things as developing and monitoring safety, performance and reliability metrics, conducting process improvement initiatives, and budgeting and variance reporting of O&M and Capital. Benchmarking studies, pricing studies, and other profitability and statistical analyses responsibilities as required. This work will be complex in nature; this is the journey level position in the job family.

Job Description

What You’ll Do

• Monitor, analyse, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
• Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
• Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards.
• Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.
• Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation.
• Serve as a liaison between business unit personnel, contractors, and corporate support organizations to resolve contract administration and invoicing issues.
• Analyze operational data, service requests, work orders, customer feedback, and business processes to evaluate performance, identify opportunities for improvement, and implement process enhancements.
• Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions to support data-driven decision making.
• Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations.
• Maintain accurate compliance records, reports, and supporting documentation.
• Support planning, budgeting, forecasting, and variance analysis activities for operating and capital expenditures.
• Monitor spending trends and provide recommendations to improve financial and operational performance.
• Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities to improve contractor and business unit performance.
• Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance processes.
• Prepare analyses, reports, and recommendations for leadership that clearly communicate operational performance, risks, financial impacts, and progress toward organizational objectives.
• Collaborate with business units, corporate groups, and contractors to ensure consistency in reporting, performance measurement, compliance, and alignment with corporate goals.
• Facilitate the completion of required compliance activities, including Sarbanes-Oxley (SOX) reviews, audits, and related documentation requirements.
• Perform special studies, investigations, analyses, and assignments as required.
• Demonstrate the highest standards of safe and ethical behavior, support the Company's Corporate Compliance Policy, and exhibit behaviors consistent with AEP’s Values and Cultural Pillars.

What We’re Looking For

• Education requirements are listed below: Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field.
• Work Experience requirement listed below: Minimum of 5 to 8 years' experience in performance management activities or distribution operations or business analytics or process improvement.
• Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.

Preferred Qualifications

• Physical demand level is Sedentary
• Proficiency in Microsoft Office applications and familiarity with financial systems such as Business Objects are desirable.
• Advanced degree preferred but not required
• Some travel required.

Key Competencies

• Communication
• Initiative
• Adaptability/Flexibility
• Creativity
• Planning/Organizing and Understanding the Business and Competition

What You’ll Get

• unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do! At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-007 Compensation Range: $87,633.00 - $109,543.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers – we energize possibilities. We’re redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.