Performance Management Analyst Senior

AEP Service Corporation; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

AEP Service Corporation is seeking a Senior Performance Management Analyst to provide performance support for the business unit, develop and monitor safety, performance, and reliability metrics, and support budgeting and variance reporting of O&M and Capital.

The role includes benchmarking studies, pricing analyses, and other profitability analyses as required. It is a journey-level position in the performance management family.

Qualifications

• Bachelor’s degree in accounting, finance, economics, business administration, math, statistics or related field.

Responsibilities

• Monitor and report on performance metrics for contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance.
• Prepare reports, dashboards, scorecards, and root cause analyses to support management decisions.
• Review invoices for accuracy and contractual compliance; liaison between units, contractors, and support organizations.
• Analyze operational data to identify opportunities, implement process improvements, and support data-driven decision making.
• Develop and enhance automated reporting tools and compliance scorecards.

Skills

Data analysis

Reporting

Verbal & written comms

Microsoft Excel

Dashboarding

Education

Bachelor's degree (related field)

Tools

Business Objects

Microsoft Office

Job description

Job Posting End Date

11-12-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Under general supervision/direction, provide performance support for the business unit. The Performance Management Analyst Senior is responsible for such things as developing and monitoring safety, performance and reliability metrics, conducting process improvement initiatives, and budgeting and variance reporting of O&M and Capital. Benchmarking studies, pricing studies, and other profitability and statistical analyses responsibilities as required. This work will be complex in nature; this is the journey level position in the job family.

Job Description

What You’ll Do

• Monitor, analyze, and report on business unit performance measures related to contractor performance, quality, productivity, customer satisfaction, safety, workforce planning, compliance, and financial performance. Prepare regular reports, dashboards, scorecards, and root cause analyses to support management decision-making.
• Monitor contractor adherence to contractual terms, scopes of work, service level agreements, and company standards. Identify performance gaps, evaluate trends, and recommend corrective actions and continuous improvement initiatives.
• Review contractor invoices for accuracy, contractual compliance, and appropriate cost allocation. Serve as a liaison between business unit personnel, contractors, and corporate support organizations to resolve contract administration and invoicing issues.
• Analyze operational data, service requests, work orders, customer feedback, and business processes to evaluate performance, identify opportunities for improvement, and implement process enhancements.
• Develop, maintain, and enhance automated reporting tools, performance dashboards, compliance scorecards, and other business analytics solutions to support data-driven decision making.
• Monitor contractor compliance requirements, including training, certifications, licensing, insurance documentation, and other contractual obligations. Maintain accurate compliance records, reports, and supporting documentation.
• Support planning, budgeting, forecasting, and variance analysis activities for operating and capital expenditures. Monitor spending trends and provide recommendations to improve financial and operational performance.
• Conduct benchmarking studies, vendor evaluations, and performance reviews to identify best practices and opportunities to improve contractor and business unit performance.
• Support contract lifecycle activities, including performance reviews, renewals, amendments, compliance monitoring, and vendor governance processes.
• Prepare analyses, reports, and recommendations for leadership that clearly communicate operational performance, risks, financial impacts, and progress toward organizational objectives.
• Collaborate with business units, corporate groups, and contractors to ensure consistency in reporting, performance measurement, compliance, and alignment with corporate goals.
• Facilitate the completion of required compliance activities, including Sarbanes-Oxley (SOX) reviews, audits, and related documentation requirements.
• Perform special studies, investigations, analyses, and assignments as required.
• Demonstrate the highest standards of safe and ethical behavior, support the Company’s Corporate Compliance Policy, and exhibit behaviors consistent with AEP’s Values and Cultural Pillars.

What We’re Looking For

Education requirements are listed below:

Bachelor's degree in accounting, finance, economics, business administration, math, statistics or related field.

Work Experience requirement listed below:

• 5 to 8 years’ experience in performance management activities or distribution operations or business analytics or process improvement. Ability to organize and present data in a meaningful way and communicate effectively, verbally and in writing, is required.

Preferred Qualifications:

• Physical demand level is Sedentary
• Proficiency in Microsoft Office applications and familiarity with financial systems such as Business Objects are desirable.
• Advanced degree preferred but not required Some travel required.

Key Competencies

• Communication
• Initiative
• Adaptability/Flexibility
• Creativity
• Planning/Organizing
• Understanding the Business and Competition

What You’ll Get

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward