Senior Performance Analyst

Searchability; United States; Remote; USD 151,000 - 198,000; Full time

Benefits offered by this job

Fully remote working

Job summary

Searchability is seeking a Senior Performance Analyst for a major government digital service. Fully remote, with a daily rate of £705 via Umbrella on an initial contract through January 2027.

You will lead performance measurement, KPIs, and analytics across product, user research and operations to drive continuous service improvement. You will embed analytics, define success metrics, and collaborate with multidisciplinary teams to translate data into actionable recommendations while ensuring

Qualifications

• Experience as Performance Analyst within agile digital service delivery.
• Ability to define performance frameworks, KPIs and outcome-based measures.
• Practical experience with digital analytics tools, especially Google Analytics 4.
• Strong skills in event tracking, funnel analysis, journey analytics and data quality assurance.
• Ability to translate complex evidence into actionable recommendations.
• Experience building dashboards and communicating insights to technical and non-technical stakeholders.
• Collaborative experience with product managers, user researchers, service designers and engineers.
• Understanding of privacy, consent and responsible analytics practices.

Responsibilities

• Developing a performance measurement framework aligned with user needs and service outcomes.
• Defining KPIs covering adoption, completion rates, accessibility, satisfaction and efficiency.
• Validating analytics across key user journeys including eligibility and notifications.
• Using Google Analytics 4 to analyze user behavior, journey progression and funnel performance.
• Producing dashboards and reports to inform delivery teams and stakeholders.
• Combining quantitative and qualitative insights to assess end-to-end service performance.
• Working with product managers to test hypotheses and measure impact of changes.
• Collaborating with operations to understand performance across digital and non-digital processes.
• Establishing baselines and monitoring changes to support beta and live service decisions.

Job description

SENIOR PERFORMANCE ANALYST - DIGITAL GOVERNMENT SERVICES

• £705 per day via Umbrella
• Fully remote working
• Initial contract until January 2027
• Must be eligible to obtain SC security clearance

ABOUT THE CLIENT

Join a major public sector digital transformation programme developing a new service designed to help organisations and individuals understand their regulatory responsibilities, submit notifications and interact with government processes. You will play a key role in establishing how the service measures success, using meaningful performance analysis and user insight to drive continuous improvement.

THE SENIOR PERFORMANCE ANALYST ROLE:

You will establish and embed a performance measurement capability for a major government digital service, working across product management, user research, service design, engineering and operational teams.

This is not simply a dashboard or reporting role. You will help multidisciplinary teams understand whether the service is meeting user needs, identify barriers to successful completion and turn complex evidence into actionable recommendations.

Key responsibilities will include:

• Developing a performance measurement framework aligned with user needs, service outcomes and operational objectives.
• Defining meaningful KPIs and success measures covering service adoption, completion rates, accessibility, user satisfaction and operational efficiency.
• Establishing analytics requirements and validating event tracking across key user journeys, including eligibility checking and notification processes.
• Using tools such as Google Analytics 4 to analyse user behaviour, journey progression, funnel performance, abandonment and points of friction.
• Producing accessible dashboards and performance reports that provide actionable insight to delivery teams and senior stakeholders.
• Combining quantitative analytics with user research, service design findings and operational feedback to understand end-to-end service performance.
• Working with product managers to develop hypotheses, identify improvement opportunities and measure the impact of changes.
• Collaborating with operational teams to understand performance across digital and non-digital processes, including case progression, rework, exceptions and operational demand.
• Establishing performance baselines and monitoring changes over time to support private beta, public beta and live service decisions.
• Supporting service assessments, beta progression and operational readiness through evidence-led analysis.
• Ensuring analytics approaches meet privacy, consent, data minimisation and accessibility requirements.
• Embedding performance analysis into sprint reviews, product prioritisation and continuous improvement activities.

THE SENIOR PERFORMANCE ANALYST ESSENTIAL SKILLS:

• Proven experience working as a Performance Analyst within agile digital service delivery.
• Experience defining performance frameworks, KPIs and outcome-based measurement approaches.
• Practical experience with digital analytics tools, particularly Google Analytics 4.
• Strong understanding of event tracking, funnel analysis, journey analytics and data quality assurance.
• Ability to interpret complex quantitative and qualitative evidence and translate findings into actionable recommendations.
• Experience developing dashboards, performance reports and communicating insight to technical and non-technical stakeholders.
• Experience working collaboratively with product managers, user researchers, service designers and engineering teams.
• Understanding of privacy, consent and responsible analytics practices.
• Ability to use performance insight to influence product decisions and drive continuous service improvement.

DESIRABLE SKILLS:

• Experience delivering or improving UK government digital services.
• Familiarity with the GDS Service Standard and service assessments.
• Experience with Power BI, SQL or Microsoft Dynamics reporting.
• Experience measuring and analysing public beta services.
• Understanding of services combining digital transactions with operational casework.
• Experience supporting multidisciplinary teams to develop their analytical capability.