Senior Performance Analyst - Remote Gov Digital Services

Searchability; United States; Remote; USD 151,000 - 198,000; Full time

Benefits offered by this job

Fully remote working

Job summary

Searchability is seeking a Senior Performance Analyst for a major government digital service. Fully remote, with a daily rate of £705 via Umbrella on an initial contract through January 2027.

You will lead performance measurement, KPIs, and analytics across product, user research and operations to drive continuous service improvement. You will embed analytics, define success metrics, and collaborate with multidisciplinary teams to translate data into actionable recommendations while ensuring

Qualifications

• Experience as Performance Analyst within agile digital service delivery.
• Ability to define performance frameworks, KPIs and outcome-based measures.
• Practical experience with digital analytics tools, especially Google Analytics 4.
• Strong skills in event tracking, funnel analysis, journey analytics and data quality assurance.
• Ability to translate complex evidence into actionable recommendations.
• Experience building dashboards and communicating insights to technical and non-technical stakeholders.
• Collaborative experience with product managers, user researchers, service designers and engineers.
• Understanding of privacy, consent and responsible analytics practices.

Responsibilities

• Developing a performance measurement framework aligned with user needs and service outcomes.
• Defining KPIs covering adoption, completion rates, accessibility, satisfaction and efficiency.
• Validating analytics across key user journeys including eligibility and notifications.
• Using Google Analytics 4 to analyze user behavior, journey progression and funnel performance.
• Producing dashboards and reports to inform delivery teams and stakeholders.
• Combining quantitative and qualitative insights to assess end-to-end service performance.
• Working with product managers to test hypotheses and measure impact of changes.
• Collaborating with operations to understand performance across digital and non-digital processes.
• Establishing baselines and monitoring changes to support beta and live service decisions.

Job description

Searchability is seeking a Senior Performance Analyst for a major government digital service. Fully remote, with a daily rate of £705 via Umbrella on an initial contract through January 2027.

You will lead performance measurement, KPIs, and analytics across product, user research and operations to drive continuous service improvement. You will embed analytics, define success metrics, and collaborate with multidisciplinary teams to translate data into actionable recommendations while ensuring