Senior People Ops Lead: Scalable Systems & Automation

Valon Tech; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Equity stake

401k plan

Healthcare benefits

Commuter benefits

Growth opportunities

Team outings

Generous PTO

Baby bonding time

Job summary

Valon is seeking a senior, systems-minded People Operations Lead to run and improve processes supporting employees from offer to offboarding. This hands-on role owns critical People Ops workflows, coaches teammates, and uses automation and AI to scale the function.

You’ll partner with HR Recruiting, IT, Legal, Finance, and Workplace to implement scalable processes, multi-state payroll, benefits, and immigration coordination, while building a cohesive People Ops roadmap.

Qualifications

• 7+ years of experience in People Operations, HR Operations, or a related function.
• Meaningful experience owning broad People Ops responsibilities in a scaling organization.
• Deep, hands-on experience administering and optimizing Rippling.
• Strong experience with benefits administration, renewals, enrollment, vendors, and employee support.
• Experience coordinating immigration and work authorization processes with outside counsel or an immigration provider.
• Hands-on experience owning end-to-end multi-state payroll, including payroll taxes, registrations, and account management.
• Experience with HRIS data integrity, compliance, documentation, and employee lifecycle operations.
• Demonstrated examples of building and implementing automation in People workflows.
• Experience coaching or developing People Ops teammates.
• Strong cross-functional judgment and communication skills.

Responsibilities

• Own onboarding from signed offer through a smooth new-hire experience.
• Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.
• Ensure employee data, documentation, and cross-functional handoffs are accurate and timely.
• Build clear, consistent processes that work for employees, managers, and internal partners.
• Own Rippling as a source of truth for employee data and People Ops workflows.
• Maintain HRIS data integrity, permissions, documentation, and operational reporting.
• Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts.
• Identify opportunities to improve workflows, integrations, and self-service.
• Maintain accurate records and audit-ready documentation.
• Own day-to-day benefits administration, employee support, and vendor coordination.
• Support renewals, open enrollment, plan changes, and ongoing benefits communications.
• Coordinate leave-related processes and ensure employees receive timely, accurate guidance.
• Partner with Total Rewards and external providers to resolve issues and improve the employee experience.
• Manage workers’ compensation coverage, renewals, audits, and claims coordination with brokers, carriers, and internal partners.
• Coordinate immigration and work authorization processes with employees, outside counsel, and relevant vendors.
• Track cases, deadlines, documentation, and employee communications.
• Ensure processes are organized, timely, and handled with appropriate confidentiality.
• Escalate legal questions to Legal or outside counsel rather than providing legal advice.
• Set the vision and priorities for People Ops, aligned with company needs and the broader People team’s goals.
• Build and execute a roadmap of programs and projects, translating priorities into clear owners, milestones, and measures of success.
• Coach and develop People Ops teammates through regular feedback, training, quality review, and increasing ownership.
• Create playbooks, operating standards, and quality controls that help the team work consistently.
• Balance roadmap execution with day-to-day operations, ensuring clear priorities and reliable coverage.
• Stay close enough to the work to handle complex issues and model excellent execution.
• Identify repetitive or error-prone People workflows and redesign them.
• Build and maintain automations using no-code, low-code, workflow, and AI tools.
• Improve the connection between Rippling and other systems used by Recruiting, IT, Finance, and the People team.
• Measure whether process improvements are reducing manual work and improving accuracy or employee experience.

Skills

People Ops

HR Operations

Payroll admin

Immigration coordination

Automation in workflows

Cross-functional collaboration

Coaching teammates

Tools

Rippling

Job description

Valon is seeking a senior, systems-minded People Operations Lead to run and improve processes supporting employees from offer to offboarding. This hands-on role owns critical People Ops workflows, coaches teammates, and uses automation and AI to scale the function.

You’ll partner with HR Recruiting, IT, Legal, Finance, and Workplace to implement scalable processes, multi-state payroll, benefits, and immigration coordination, while building a cohesive People Ops roadmap.