Senior Pediatric Care Manager & Team Leader

Shriners Children’s Hospital; Spokane (WA); On-site; USD 85,000 - 146,000; Full time

Job summary

Shriners Children's Hospital in Spokane, WA, is seeking a Care Management Supervisor to lead nursing and care coordination within the department. You will oversee clinical practice, staffing, and education, ensuring compliance with ANA and CCM standards.

The role emphasizes leadership, professional development, and collaboration with physicians and inter-disciplinary teams to improve patient outcomes. Competitive benefits and on-site work at Shriners facilities are offered.

Qualifications

• Bachelor's degree in Nursing or Social Work.
• 2 years of care management experience.
• RN or Social Work licensure in state of practice.
• ACM or CCM certification required within 2 years of hire.
• Master's degree preferred.

Responsibilities

• Provide leadership and oversight of patient care operations to ensure safe, high-quality, evidence-based care.
• Manage department staffing, scheduling, and resource allocation to maintain appropriate patient care coverage.
• Supervise, coach, and evaluate nursing staff performance, clinical competency, and adherence to organizational values and standards.
• Coordinate onboarding, training, professional development, and ongoing education initiatives for staff.
• Serve as a clinical resource and mentor, assisting staff with patient care challenges and supporting evidence-based practice.
• Foster a positive, collaborative work environment through effective communication, staff engagement, and teamwork.
• Lead performance improvement, quality assurance, and documentation review activities to enhance patient outcomes and operational effectiveness.
• Participate in recruitment, interviewing, and retention efforts for department team members.
• Support departmental compliance through emergency preparedness planning, Joint Commission readiness, occurrence investigations, and adherence to safety standards.
• Demonstrate sound decision-making, problem-solving, financial management, and leadership skills while supporting departmental goals and organizational objectives.
• Build strong relationships with physicians, patients, families, interdisciplinary teams, community partners, and other stakeholders.
• Lead and participate in committees, projects, and initiatives that drive continuous improvement and operational excellence.

Skills

Care management experience

Education

Bachelor's in Nursing or Social Work

Master's degree in related field

RN or Social Work Licensure

ACM or CCM Certification within 2 years of hire

Job description

Shriners Children's Hospital in Spokane, WA, is seeking a Care Management Supervisor to lead nursing and care coordination within the department. You will oversee clinical practice, staffing, and education, ensuring compliance with ANA and CCM standards.

The role emphasizes leadership, professional development, and collaboration with physicians and inter-disciplinary teams to improve patient outcomes. Competitive benefits and on-site work at Shriners facilities are offered.