Care Manager Supervisor

Shriners Children’s Hospital; Spokane (WA); On-site; USD 85,000 - 146,000; Full time

Job summary

Shriners Children's Hospital in Spokane, WA, is seeking a Care Management Supervisor to lead nursing and care coordination within the department. You will oversee clinical practice, staffing, and education, ensuring compliance with ANA and CCM standards.

The role emphasizes leadership, professional development, and collaboration with physicians and inter-disciplinary teams to improve patient outcomes. Competitive benefits and on-site work at Shriners facilities are offered.

Qualifications

• Bachelor's degree in Nursing or Social Work.
• 2 years of care management experience.
• RN or Social Work licensure in state of practice.
• ACM or CCM certification required within 2 years of hire.
• Master's degree preferred.

Responsibilities

• Provide leadership and oversight of patient care operations to ensure safe, high-quality, evidence-based care.
• Manage department staffing, scheduling, and resource allocation to maintain appropriate patient care coverage.
• Supervise, coach, and evaluate nursing staff performance, clinical competency, and adherence to organizational values and standards.
• Coordinate onboarding, training, professional development, and ongoing education initiatives for staff.
• Serve as a clinical resource and mentor, assisting staff with patient care challenges and supporting evidence-based practice.
• Foster a positive, collaborative work environment through effective communication, staff engagement, and teamwork.
• Lead performance improvement, quality assurance, and documentation review activities to enhance patient outcomes and operational effectiveness.
• Participate in recruitment, interviewing, and retention efforts for department team members.
• Support departmental compliance through emergency preparedness planning, Joint Commission readiness, occurrence investigations, and adherence to safety standards.
• Demonstrate sound decision-making, problem-solving, financial management, and leadership skills while supporting departmental goals and organizational objectives.
• Build strong relationships with physicians, patients, families, interdisciplinary teams, community partners, and other stakeholders.
• Lead and participate in committees, projects, and initiatives that drive continuous improvement and operational excellence.

Skills

Care management experience

Education

Bachelor's in Nursing or Social Work

Master's degree in related field

RN or Social Work Licensure

ACM or CCM Certification within 2 years of hire

Job description

Company Overview Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

Under the leadership of the Director of Nursing, the care manager supervisor serves as both the clinical and administrative leader of the care management department. The care manager supervisor oversees the daily practice of nursing, social work, interpretive services, and resource coordination. The care management supervisor coordinates and supervises the care of pediatric patients and collaborates with other members of the health care team to plan, implement, and evaluate appropriate interventions. The care manager supervisor assists in planning, evaluating, organizing, supervising and implementing activities related to patient and operational processes in accordance with the organization's policies and procedures, regulatory standards, and in alignment with the standards of practice set forth by the American Nurses Association, the American Academy of Ambulatory Nurses, and the American Case Management Standards.

Key Responsibilities

• Provide leadership and oversight of patient care operations to ensure safe, high-quality, evidence-based care that meets regulatory and professional standards.
• Manage department staffing, scheduling, and resource allocation to maintain appropriate patient care coverage.
• Supervise, coach, and evaluate nursing staff performance, clinical competency, and adherence to organizational values and standards.
• Coordinate onboarding, training, professional development, and ongoing education initiatives for staff.
• Serve as a clinical resource and mentor, assisting staff with patient care challenges and supporting evidence-based practice.
• Foster a positive, collaborative work environment through effective communication, staff engagement, and teamwork.
• Lead performance improvement, quality assurance, and documentation review activities to enhance patient outcomes and operational effectiveness.
• Participate in recruitment, interviewing, and retention efforts for department team members.
• Support departmental compliance through emergency preparedness planning, Joint Commission readiness, occurrence investigations, and adherence to safety standards.
• Demonstrate sound decision-making, problem-solving, financial management, and leadership skills while supporting departmental goals and organizational objectives.
• Build strong relationships with physicians, patients, families, interdisciplinary teams, community partners, and other stakeholders.
• Lead and participate in committees, projects, and initiatives that drive continuous improvement and operational excellence.

Required Qualifications

• Bachelor's in Nursing or Social Work
• 2 years Care Management experience
• RN or Social Work Licensure in state of practice
• ACM or CCM Certification required within 2 years of hire

Preferred Qualifications

• Master's in related field

The pay range for this position is $41.04-$70.35/hourly. Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We're always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children's facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children's employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!