Senior Pediatric Cardiology Administrative Specialist

University Hospitals; Cleveland (OH); Sur place; USD 43 000 - 65 000; Plein temps

Résumé du poste

University Hospitals in Cleveland, OH seeks a Senior Provider Administrative Assistant for the Pediatric Cardiology department to support providers and manage clerical duties. You will handle scheduling, patient financial clearances, communications, and documentation workflows.

The role requires strong medical terminology knowledge, excellent communication, and multitasking abilities. On-site position with opportunities to support onboarding and departmental operations.

Qualifications

• Medical terminology knowledge is required.
• Proven ability to manage multiple tasks simultaneously.
• Proficient computer skills in Windows environment.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize workload to achieve outcomes.
• Experience with office equipment and general admin tasks.
• Strong customer service experience.
• Proficiency with Excel, PowerPoint, Word, Outlook and Google tools.

Responsabilités

• The Provider Secretary will be the primary administrative support to assigned providers.
• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Completes correspondence &/or administrative paperwork.
• Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues).
• Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
• Provide clinical support to various onsite locations as needed.
• Supports the onboarding process of new providers to the department/division
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties may be assigned as needed.

Connaissances

Medical terminology

Multitasking

Windows proficiency

Verbal & written communication

Organizational skills

Customer service experience

Office equipment knowledge

Office suite proficiency

Team collaboration

Formation

High School Diploma or GED

Associate's Degree (Preferred)

Outils

Excel

PowerPoint

Microsoft Word

Outlook

Google Docs

Google Teams

Description du poste

University Hospitals in Cleveland, OH seeks a Senior Provider Administrative Assistant for the Pediatric Cardiology department to support providers and manage clerical duties. You will handle scheduling, patient financial clearances, communications, and documentation workflows.

The role requires strong medical terminology knowledge, excellent communication, and multitasking abilities. On-site position with opportunities to support onboarding and departmental operations.