Administrative Assistant II - Pediatrics

Cleveland Clinic; United States; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Cleveland Clinic is seeking a detail-oriented Administrative Assistant II for its Pediatrics department. This full-time position offers a hybrid work model, allowing for remote work after an initial onboarding period. The ideal candidate will excel in organization and communication while supporting clinical and administrative teams.

Your responsibilities include managing schedules, liaising with customers, and assisting with special projects. A high school diploma and three years of office experience are necessary, along with proficiency in Microsoft Office Suite.

Qualifications

• Three years of office experience required.
• Typing proficiency of 35 wpm with accuracy preferred.
• Fluency in Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

• Manage and prioritize multiple assignments simultaneously.
• Act as a liaison between internal and external customers.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence.
• Provide coverage of other areas as required.
• Coordinate management functions and assist in special projects.

Skills

Strong communication skills

Reliability

Multitasking

Customer service skills

Education

High School Diploma or GED

Associate’s Degree

Tools

Microsoft Office Suite

Job description

Remote Full-time

Job Title

Administrative Assistant II - Pediatrics

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

PCH-Cardiology-Children's Institute

Job Code

B18004

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

As an Administrative Assistant II, you play a vital role in the seamless operation of Cleveland Clinic. Your work strengthens collaboration across nursing, administrative, and clinical teams, helping ensure caregivers can focus on delivering exceptional, life-changing care.

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

This role calls for a detail-oriented, highly organized professional who thrives in a fast-paced environment. You bring strong communication skills, reliability, and the ability to prioritize and multitask with confidence. You’re open to feedback, adaptable, and committed to continuous improvement. As a valued member of our team, your voice truly matters. We proudly embody Cleveland Clinic’s core values especially Quality & Safety, Empathy, and Teamwork as we support pediatric patients and their families with compassion, excellence, and heart.

This position is full-time (40 hours per week), Monday through Friday, 8:00am – 5:00pm (flexible). This position offers a hybrid work model following a comprehensive 90-day onboarding period, with the flexibility to work remotely two days per week and collaborate in-office three days per week, based on training progress and team coverage needs.

Caregiver Responsibilities

• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers, answering, and triaging phone calls.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service, and registration.
• Coordinate management functions and assist in special projects.

Minimum qualifications

• High School Diploma or GED
• Three years of office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and PowerPoint)

Preferred qualifications

• Associate’s Degree
• Typing proficiency of 35 wpm with accuracy
• Fluency in Microsoft Office, with strong proficiency in Word, Excel, and PowerPoint
• Customer Services skills

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective equipment

The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment opportunity employer.