Senior Payroll Tax Lead - Complex Client Expert

UKG Inc.; Richmond (VA); On-site; USD 59,000 - 84,000; Full time

Job summary

UKG is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise. This senior contributor role supports complex client situations, escalations, and cross-functional coordination while coaching teammates and improving processes.

The role emphasizes subject matter expertise in US payroll tax requirements, collaboration across Payroll, HRIS, Product, and Finance, and ongoing development of team payroll tax capabilities.

Qualifications

• Bachelor's degree in business, Accounting, CPP, or CPA, or 5+ years payroll tax experience.
• Strong knowledge of employment tax processing and compliance.
• Proven ability to guide complex client situations and cross-functional teams.

Responsibilities

• Serve as a senior resource for complex payroll tax and client questions.
• Provide guidance on client relationships and sophisticated account scenarios.
• Assist with escalations requiring subject matter expertise.
• Participate in higher complexity client meetings as needed.
• Support tax compliance reviews and risk assessments with recommendations.

Skills

Client relationship management

Employment tax knowledge

Communication

Education

Bachelor's degree or CPA/CPP

Tools

Microsoft Office

Job description

UKG is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise. This senior contributor role supports complex client situations, escalations, and cross-functional coordination while coaching teammates and improving processes.

The role emphasizes subject matter expertise in US payroll tax requirements, collaboration across Payroll, HRIS, Product, and Finance, and ongoing development of team payroll tax capabilities.