Senior Payroll Tax Consultant – Complex Client Expert

UKG Inc.; Austin (TX); On-site; USD 59,000 - 84,000; Full time

Job summary

UKG Inc. is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise for the Payroll Tax team, acting as a senior resource for complex client situations and cross-functional coordination.

You will mentor teammates, identify trends, and guide escalation handling while maintaining ownership of client relationships. The role requires strong knowledge of US payroll tax, year-end processes, and experience across multiple clients.

Qualifications

• Bachelor's degree in business, accounting, CPP or CPA, or a minimum of 5 years of Payroll Tax/payroll experience.
• Proficiency with Microsoft Office applications.
• Knowledge of all areas of employment tax processing (Tax Deposits, Return filing, Tax Notice, Adjustments/ Amendments, etc.).
• Knowledge of jurisdiction guidelines and ability to interpret employment tax laws.
• Proven Year-End proficiency.
• Track record of subject matter expertise across multiple clients.

Responsibilities

• Serve as a senior resource for complex client, tax, and service related questions.
• Provide guidance on client relationship management and complex account situations.
• Assist with client escalations requiring additional experience or subject matter expertise.
• Participate in higher complexity client meetings when additional support is beneficial.
• Help team evaluate tax and compliance risks and determine next steps.
• Provide advanced subject matter expertise on US payroll tax requirements and complex scenarios.
• Review complex situations and provide recommendations while maintaining client relationship ownership.
• Support strategy and preparation for complex client discussions as needed.
• Foster collaboration with Payroll, Payment Services, HRIS, Product, and other internal partners.

Skills

Payroll Tax expertise

Client relationship management

Cross-functional coordination

Tax compliance knowledge

Education

Bachelor's degree in Business/Accounting/CPP/CPA or 5+ years Payroll Tax experience

Tools

Microsoft Office

UKG Product Suite

Job description

UKG Inc. is seeking a Payroll Tax Lead to provide advanced client, tax, and operational expertise for the Payroll Tax team, acting as a senior resource for complex client situations and cross-functional coordination.

You will mentor teammates, identify trends, and guide escalation handling while maintaining ownership of client relationships. The role requires strong knowledge of US payroll tax, year-end processes, and experience across multiple clients.