Senior Payroll Operations & Compliance Manager

Help At Home, LLC; Columbus (OH); Hybrid; USD 85,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Wellness initiatives and EAP programs

Flexible options to support work-life

Job summary

Help At Home, LLC is seeking a Payroll Support Manager to lead issue resolution, system improvements, compliance, reporting, and process optimization across multi-state operations.

This role partners with HRIS, IT, Finance, and external vendors to ensure data integrity, automation, and audit-ready payroll processes. Strong Excel and Power BI skills are essential; five years of payroll ops experience and CPP are a plus.

Qualifications

• Bachelor's degree in accounting, finance, business administration, or HR preferred.
• Minimum of five (5) years of payroll operations experience, preferably in a high-volume, multi-state environment.
• Experience with payroll systems, compliance, reporting, audits, and process improvements required.
• Certified Payroll Professional (CPP) designation a plus.
• Strong proficiency in Microsoft Excel and Power BI for data analysis and reporting.

Responsibilities

• Resolve complex payroll issues and escalations with timely and accurate solutions.
• Oversee payroll service tickets, monitor SLAs and improve response times and employee satisfaction.
• Analyze recurring payroll/timekeeping issues, identify root causes, and implement sustainable solutions.
• Serve as payroll subject matter expert and resource for internal teams.
• Support payroll system enhancements, upgrades, integrations, testing, and implementation activities.
• Collaborate with HRIS, IT, Finance and external vendors to troubleshoot issues and improve system functionality.
• Maintain accuracy and integrity of data across payroll and timekeeping.
• Prepare and maintain audit-ready documentation and reports.

Skills

Payroll operations

Timekeeping systems

Compliance

Internal controls

Data analysis

Reporting

Automation

Education

Bachelor's degree in Accounting, Finance, Business Administration, HR, or related field

CPP certification (preferred)

Tools

Microsoft Excel

Power BI

Job description

Help At Home, LLC is seeking a Payroll Support Manager to lead issue resolution, system improvements, compliance, reporting, and process optimization across multi-state operations.

This role partners with HRIS, IT, Finance, and external vendors to ensure data integrity, automation, and audit-ready payroll processes. Strong Excel and Power BI skills are essential; five years of payroll ops experience and CPP are a plus.