Senior Payroll & HCM Solutions Specialist

Paylocity; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Paylocity, a leading cloud-based HR and payroll software provider, is seeking an advanced Elevate Solutions specialist to ensure accurate payroll processing, HR data management, and proactive client support. This role focuses on delivering high-touch service, executing complex payroll tasks, and collaborating with cross-functional teams across products and tax.

Based at our Lake Mary, FL office, you will join a collaborative, fast-growing environment that values operational excellence and client

Responsibilities

• Payroll & HR Data Entry: Maintain, process, and perform advanced level validation of payroll and HRIS data with exceptional accuracy and confidentiality across complex client accounts.
• Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine and complex inquiries.
• Ownership & Follow-Through: Independently manage assigned client workload, including escalated or high-impact service items, ensuring timely follow-up and resolution.
• Problem Solving: Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations.
• Cross-Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.
• Payroll Administration: Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations.
• Data Maintenance: Manage HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations.
• Client Issue Resolution: Lead and resolve day-to-day service requests from clients, providing deeper support and stepping in to help elevate with team as needed.
• Knowledge Management: Maintain advanced knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance: Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, engage discrepancies, and coordinate with internal teams to resolve tax-related issues.
• Mentorship & Leadership Support: Mentor team members, support onboarding and training efforts and share best practices.

Job description

Paylocity, a leading cloud-based HR and payroll software provider, is seeking an advanced Elevate Solutions specialist to ensure accurate payroll processing, HR data management, and proactive client support. This role focuses on delivering high-touch service, executing complex payroll tasks, and collaborating with cross-functional teams across products and tax.

Based at our Lake Mary, FL office, you will join a collaborative, fast-growing environment that values operational excellence and client