Senior Payments Strategist — Global Platform & Partners

HellaGoodAudio; San Diego (CA); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Education assistance

Employee stock purchase plan

Flexible work arrangements

Parental leave

Discounts on Sony products

Job summary

Sony Engagement Platform Services (SEPS) seeks a Senior Payments Strategist to drive payment strategies across Sony operating companies, enabling onboarding, payment method enablement, optimization, and scalable platform priorities.

The role collaborates with SIE Global Payments, product, engineering, risk, fraud and regional teams to ensure commercially viable and operationally scalable solutions, with occasional travel.

Qualifications

• 7+ years of diverse payments experience in a digital ecommerce environment with demonstrable results.
• Experience in payment optimisation, complex payments contracting, PSP and payment method management and payment operations.
• Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.
• Experience managing complex stakeholder relationships across internal teams, external partners or enterprise customers.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and develop clear recommendations, while validating outputs.
• Understanding of cultural and regional differences in attitudes towards online payment systems.
• Network of industry relationships with processors, acquirers, card schemes and alternative providers.

Responsibilities

• Define forward-looking payment initiatives with SEPS stakeholders and translate needs into scalable platform priorities.
• Act as the payments relationship owner for assigned Sony operating companies and understand objective/roadmap requirements.
• Support onboarding and readiness for Sony operating companies, including payment assessments and PSP/APM setup.
• Develop and maintain payment success plans covering onboarding, optimisation opportunities and risks.
• Interpret payment performance data and provide practical recommendations to operating companies and internal teams.
• Lead regular payment performance discussions and service reviews with clear follow-up actions.
• Coordinate payment-related escalations across PSPs and internal teams to drive resolution.
• Identify and advocate for immediate and long-term payment optimisation opportunities.
• Represent Sony operating companies within SEPS planning to prioritise platform improvements.
• Collaborate with fraud, data science and platform teams where payments intersect with risk decisions and refunds.
• Engage with external parties across the payments ecosystem independently.

Skills

Payments experience

Payment optimisation

Stakeholder management

Data analysis

AI tools usage

Regulatory knowledge

Cross-cultural awareness

Tools

AI tools

Job description

Sony Engagement Platform Services (SEPS) seeks a Senior Payments Strategist to drive payment strategies across Sony operating companies, enabling onboarding, payment method enablement, optimization, and scalable platform priorities.

The role collaborates with SIE Global Payments, product, engineering, risk, fraud and regional teams to ensure commercially viable and operationally scalable solutions, with occasional travel.