Senior Payments Strategist

HellaGoodAudio; San Diego (CA); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Education assistance

Employee stock purchase plan

Flexible work arrangements

Parental leave

Discounts on Sony products

Job summary

Sony Engagement Platform Services (SEPS) seeks a Senior Payments Strategist to drive payment strategies across Sony operating companies, enabling onboarding, payment method enablement, optimization, and scalable platform priorities.

The role collaborates with SIE Global Payments, product, engineering, risk, fraud and regional teams to ensure commercially viable and operationally scalable solutions, with occasional travel.

Qualifications

• 7+ years of diverse payments experience in a digital ecommerce environment with demonstrable results.
• Experience in payment optimisation, complex payments contracting, PSP and payment method management and payment operations.
• Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.
• Experience managing complex stakeholder relationships across internal teams, external partners or enterprise customers.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and develop clear recommendations, while validating outputs.
• Understanding of cultural and regional differences in attitudes towards online payment systems.
• Network of industry relationships with processors, acquirers, card schemes and alternative providers.

Responsibilities

• Define forward-looking payment initiatives with SEPS stakeholders and translate needs into scalable platform priorities.
• Act as the payments relationship owner for assigned Sony operating companies and understand objective/roadmap requirements.
• Support onboarding and readiness for Sony operating companies, including payment assessments and PSP/APM setup.
• Develop and maintain payment success plans covering onboarding, optimisation opportunities and risks.
• Interpret payment performance data and provide practical recommendations to operating companies and internal teams.
• Lead regular payment performance discussions and service reviews with clear follow-up actions.
• Coordinate payment-related escalations across PSPs and internal teams to drive resolution.
• Identify and advocate for immediate and long-term payment optimisation opportunities.
• Represent Sony operating companies within SEPS planning to prioritise platform improvements.
• Collaborate with fraud, data science and platform teams where payments intersect with risk decisions and refunds.
• Engage with external parties across the payments ecosystem independently.

Skills

Payments experience

Payment optimisation

Stakeholder management

Data analysis

AI tools usage

Regulatory knowledge

Cross-cultural awareness

Tools

AI tools

Job description

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency. If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/

POSITION SUMMARY

We are seeking a Senior Payments Strategist to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This senior individual contributor rolecalls for a payments specialist who canoperateindependently across complex internal and external stakeholder groups, translate business needs into practical payment strategies, and support onboarding,payment provider and payment methodenablement, paymentoptimizationand operational performance.

The role will include relationship ownership for assigned Sonyoperatingcompanies,serving as the primary payments point of contact within SEPS,acting as a trusted payments partner who understands their commercial priorities, payment needs, operationalchallengesand roadmap requirements. The successful candidate will work closely withSIEGlobal Payments, Sony Engagement Platform, product, engineering, risk,fraudand regional business teams toidentifyopportunities, shape requirements and help ensure services are commerciallyviable, operationally scalable and aligned to operating company needs.

Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.

JOB RESPONSIBILITIES

• Work closely with Sony Engagement Platform stakeholders,SIE Global Payments,Sony operatingcompaniesand the external payment ecosystem to define forward-looking payment initiatives and translate operating company needs into scalable platform priorities.
• Act as the payments relationship owner for assigned Sonyoperatingcompanies, maintaining a clear understanding of their paymentobjectives, operational needs, commercialprioritiesand roadmap requirements.
• Support onboarding and readiness for Sony operating companies, including initial payment assessments, payment method requirements, PSP/APM setup, operationalreadinessand repeatable configuration patterns.
• Develop andmaintainpayment success plans for assignedoperatingcompanies, covering onboarding status, optimisation opportunities, risks, decisions, roadmapdependenciesand open actions.
• Partner with payments analysts to interpret payment performance, conversion,costand operational data, turning insights into practical recommendations for Sony operating companies and internal stakeholders.
• Lead regular payment performance discussions and service reviews, ensuring opportunities, risks,decisionsand follow-up actions are clearly captured and progressed.
• Coordinate payment-related escalations across operating companies,PSPsand internal Sony teams, ensuring issues are prioritised, communicatedclearlyand driven to resolution.
• Identifyand advocate for payment optimisation opportunities, from tactical improvements that can deliver immediate gains to longer-term initiatives requiring product,platformor engineering investment.
• Represent the voice of Sony operating companies within Sony Engagement Platform planning, helping product, engineering and operations teams understand payment needs and prioritise platform improvements.
• Collaborate with fraud,datascienceand platform teams where payment strategy intersects with risk decisioning, chargebacks, 3DS, refunds or payment feedback-loop data.
• Operate independently and confidently with external parties across thepaymentsecosystem, including PSPs, card networks, acquirers,issuersand payment method providers.
• Occasional domestic or international travel may berequiredfor team collaboration, onboarding or partner meetings.
• Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• 7+ years of diverse payments experience in a digital ecommerce environment with demonstrable results.
• Experience in payment optimisation, complex payments contracting, PSPand payment methodmanagement and payment operations.
• Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.
• Experience managing complex stakeholder relationships across internal teams, externalpartnersor enterprise customers.
• Proficiencyusing approved AI tools to accelerate analysis,identifypatterns, synthesise complex inputs and develop clear recommendations, whilevalidatingoutputs and applyingappropriate judgementaround data sensitivity.
• Understanding of cultural and regional differences in attitudes towards online payment systems.
• Network of industry relationships including processors, acquirers, card schemes, alternative paymentprovidersand like-minded merchants with similar priorities.
• Experience navigating the payment regulatory and card scheme landscape.
• Ability to navigate successfully across complex,geographicallyand commercially diverse internal operations.
• Ability to deliver high impact,high qualityproposals and presentations and confidently lead meetings with senior stakeholders.
• Self-starter who is solution focused and able to work under their own initiative with little day-to-day oversight.
• Experience working under pressure in a fast-paced, evolving environment.

Desirable

• Experience in the video games industry or digital entertainment industry.
• Experience supporting multi-tenant, platform,marketplaceor payment orchestration environments.
• Experience working with product, engineering, operations,riskor fraud teams on payments-related initiatives.

We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Benefits:

SCA offers benefits-eligible employees (generally regularemployees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coveragewith coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employeeassistanceplan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoptionassistanceprograms

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to12 weeksof paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting

• Educationassistanceand student loan programs

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discountson Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

The anticipated annual base salary for this position is $140,000 to $175,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

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