Remote Payments Operations Analyst, Global Platform

HellaGoodAudio; San Diego (CA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee stock purchase plan

Sony product discounts

Job summary

Sony Engagement Platform Services (SEPS) seeks a Payments Operations Analyst to support global payment orchestration, onboarding readiness, and performance reporting across Sony Enteractive Entertainment's ecosystem. The role focuses on reliability, measurability and scalability, working with cross-functional teams worldwide.

Qualified candidates have 5+ years in payments operations, strong analytical skills, and experience with UAT, reconciliation and data tools (SQL, Snowflake, Tableau, Power

Qualifications

• 5+ years of experience in payment operations or a related operational analytics role.
• Experience monitoring operational performance, identifying issues and coordinating follow-up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting or operational readiness processes.
• Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail, with the ability to maintain accurate documentation, action logs and status reporting.
• Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customersupport or external partners.
• Ability to manage multiple workstreams, prioritize effectively and operate in a fast-paced, evolving environment.
• Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audiences.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesize complex inputs and support documentation, while validating outputs and applying appropriate judgement around data sensitivity.

Responsibilities

• Monitor payment performance, transaction trends and operational indicators for Sony operating companies, producing operational reporting and issue tracking that helps identify anomalies and optimization opportunities.
• Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open issues and follow-up actions.
• Partner with Sony Interactive Entertainment Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.
• Support onboarding and readiness activities, including PSP setup, configuration, testing coordination and other operational tasks.
• Maintain operational trackers, action logs and supporting materials for payment success plans, service reviews and stakeholder discussions.
• Coordinate payment-related issue triage across Sony operating companies, PSPs and internal Sony teams, ensuring actions, owners and status updates are clearly captured.
• Support UAT, production testing and post-launch checks for new payment methods, providers, platform enhancements and operational changes.
• Document repeatable processes, configuration requirements, escalation paths and operational playbooks for Sony Engagement Platform payment services.
• Assist with payment fee, settlement, reconciliation, performance and process analysis to identify opportunities to reduce friction or improve reliability.
• Collaborate with risk, fraud, data science and platform teams where payment operations intersects with decisioning, refunds, chargebacks or payment feedback-loop data.
• Represent operational insights from Sony operating companies in internal planning discussions, helping teams understand recurring issues, reporting needs and process gaps.
• Occasional domestic or international travel may be required for team collaboration, onboarding or partner meetings.
• Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

Skills

Payment operations

Operational analytics

UAT testing

Data interpretation

Cross-functional teams

Documentation

AI tools

Tools

SQL

Snowflake

Tableau

Power BI

Job description

Sony Engagement Platform Services (SEPS) seeks a Payments Operations Analyst to support global payment orchestration, onboarding readiness, and performance reporting across Sony Enteractive Entertainment's ecosystem. The role focuses on reliability, measurability and scalability, working with cross-functional teams worldwide.

Qualified candidates have 5+ years in payments operations, strong analytical skills, and experience with UAT, reconciliation and data tools (SQL, Snowflake, Tableau, Power