Senior Customer Delivery Specialist

CSG Systems; United States; Remote; USD 61,000 - 98,000; Full time

Benefits offered by this job

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, Vision

Paid Vacation, Volunteer, and Holiday

Job summary

CSG Systems is seeking a Senior Customer Delivery Specialist for remote work in the United States. You will lead onboarding projects, guide customers through integrations, and train partners on Forte and CSG Payments platforms.

A strong API and CRM background is required, with cross-functional collaboration across Risk, Compliance, Product, and Engineering. You will coordinate tickets, participate in business reviews, and mentor peers while traveling occasionally as needed.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 5–8+ years in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding.
• Proven success in onboarding or implementation for ISVs, ISOs, government or enterprise merchants.
• Strong understanding of APIs, payment terminals, gateways, and compliance frameworks.
• Experience with CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and PM tools.
• Ability to translate complex payment workflows into clear guidance.
• Excellent project management for multiple complex implementations.
• Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.
• Proficient in English in a business environment.

Responsibilities

• Lead kickoff sessions, define requirements, and guide customers through integration best practices.
• Train partners on platform functionality, reporting tools, and merchant lifecycle processes.
• Build long-term trust and handoff customers to Customer Success when live.
• Coordinate and manage tickets to ensure timely resolution and customer satisfaction.
• Escalate tickets as appropriate; mentor peers on complex scenarios.
• Contribute to process improvements, playbooks, and team enablement.

Skills

Onboarding

Payments

APIs

CRM tools

Project management

Stakeholder communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

## Senior Customer Delivery SpecialistApply: Remote: United States Remote: Full time: Posted Today: 32429Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services. The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. The Account Services focus specializes in directing the delivery of enterprise-level support and service activities for firm products and services. Develops support delivery strategy and related processes, escalation procedures and training. Identifies opportunities for support delivery improvements, cost reduction and value-add to the customer. **We are looking for a Senior Customer Delivery Specialist who will:*** Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.* Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.* Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.* Build long-term trust and handoff customers to Customer Success once live.* Occasional travel may be required.* Actively participate in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client’s expectations for service and support.* Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.* Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.* Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios. **Is this opportunity right for you? We are looking for candidates who:*** Have a bachelor’s degree in business, finance, or a related field* 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.* Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.* Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.* Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.* Ability to translate complex payment workflows into clear customer guidance.* Excellent project management skills with the ability to manage multiple complex implementations simultaneously.* Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.* Proficient in English in a business environment.**CSGer Perks & Benefits*** Work from Home* Employee Belonging Groups* Healthcare: Dental, Medical, and Vision* Paid Vacation, Volunteer, and Holiday Time Off* And so much more!Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.**Position Pay Range:***This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.*$61,495.58-$98,390.87This role is eligible for a bonus opportunity.