Senior Patient Services Specialist

Providence Health & Services; Issaquah (WA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Patient Services Specialist to enhance patient care coordination at the Swedish Cancer Institute. This pivotal role involves managing patient scheduling, insurance verifications, and maintaining medical records, all while providing exceptional customer service. The ideal candidate will possess strong communication and problem-solving skills, demonstrating compassion and emotional stability when interacting with oncology patients. Join a dynamic team dedicated to improving the health and wellbeing of patients, while enjoying best-in-class benefits designed to support your personal and professional growth.

Benefits

Best-in-class benefits

Professional growth opportunities

Financial security support

Qualifications

• Successful completion of oncology administrative training within six months.
• 1 year experience in a healthcare setting preferred.

Responsibilities

• Scheduling new patients and follow-up appointments.
• Preparing and maintaining the patient's medical record.
• Answering phone lines and triaging calls.

Skills

Excellent communication skills

Problem-solving skills

Customer service approach

Compassion and sensitivity

Education

Medical Terminology Certification

Associate's Degree in Health Care

Job description

The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include:

1. Scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests.
2. Acquiring of insurance verifications, referrals, and authorizations.
3. Preparing and maintaining the patient's medical record.
4. Reconciling billing issues.
5. Answering multiple phone lines and triaging phone calls.

Excellent communication and problem-solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population. As a member of the physician practice team, this position acts as a professional liaison with patients, families, other departments, and third-party payers. This position also acts as an informational resource regarding oncology support services available at the Swedish Cancer Institute. This individual performs responsibilities in a timely and accurate manner and will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the Oncology patient's experience in the Cancer Institute.

Required Qualifications:

• Coursework/Training: Successful completion of Oncology administrative training within six months.
• Within 6 months (180 days) of hire, Medical Terminology Certification or successful completion of a Medical Terminology course.
• 1 year experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.).
• Experienced in obtaining insurance verifications, referrals, and authorizations.

Preferred Qualifications:

• Associate's Degree in Emphasis in Health Care or equivalent educ/experience.

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.