Senior Patient Services Lead - Clinic Coordination

Providence Health & Services; Seattle (WA); On-site; USD 42,000 - 63,000; Full time

Job summary

Providence Swedish is seeking a Senior Patient Services Specialist to support clinic operations and patient orientation across multiple campuses, including First Hill. The role emphasizes independence in planning clerical duties and coordinating care pathways.

The Senior Specialist will schedule new patients, follow-up appointments, and requested tests while obtaining insurance verifications, referrals, and authorizations.

Qualifications

• Oncology administrative training completed within six months.
• Medical Terminology Certification or course completed within 180 days.
• 1 year of healthcare experience preferred.
• Experience obtaining insurance verifications, referrals, and authorizations.

Responsibilities

• Schedule new patients and follow-up clinic appointments.
• Coordinate treatments and diagnostic tests as needed.
• Prepare and maintain patient medical records; reconcile billing issues.
• Answer multiple phone lines and triage calls.

Skills

Insurance verifications

Referrals & authorizations

Scheduling

Phone handling

Clinic coordination

Education

Medical Terminology Certification

Oncology administrative training

Associate's Degree in Healthcare

Job description

Providence Swedish is seeking a Senior Patient Services Specialist to support clinic operations and patient orientation across multiple campuses, including First Hill. The role emphasizes independence in planning clerical duties and coordinating care pathways.

The Senior Specialist will schedule new patients, follow-up appointments, and requested tests while obtaining insurance verifications, referrals, and authorizations.