Senior Patient Service Specialist Outpatient Phones & Auths

BJC Medical Group; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Tuition Assistance

Paid Time Off

Disability insurance paid by employer

Job summary

BJC Medical Group is seeking a full-time Senior Patient Service Representative for a busy Internal Medicine office in Creve Coeur. The role focuses on outpatient calls, in baskets, and prior authorizations, with no front desk duties.

It offers a 40-hour workweek, a day shift, and benefit eligibility in a supportive team environment. The position emphasizes accuracy in insurance verification, data entry, and revenue cycle collaboration with the Central Billing Office.

Qualifications

• High School Diploma or GED required.
• 2–5 years of relevant experience.
• Preferred 5–10 years of experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Skills

Phone calls & triage

Data entry

Medical office experience

Insurance verification

Staff training

Education

High School Diploma or GED

Job description

BJC Medical Group is seeking a full-time Senior Patient Service Representative for a busy Internal Medicine office in Creve Coeur. The role focuses on outpatient calls, in baskets, and prior authorizations, with no front desk duties.

It offers a 40-hour workweek, a day shift, and benefit eligibility in a supportive team environment. The position emphasizes accuracy in insurance verification, data entry, and revenue cycle collaboration with the Central Billing Office.