Senior Patient Service Representative - Women's Care/OBGYN

BJC Medical Group; O’Fallon (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Disability insurance

401(k) with match

Tuition assistance

PTO and leave

Adoption assistance

Job summary

BJC Medical Group in O'Fallon, MO is seeking a Senior Patient Service Representative for a full-time, day-shift role in Women's Care/OBGYN. The position involves outpatient administration with no face-to-face patient contact, and a strong emphasis on accuracy in billing, coding, and patient communications.

The ideal candidate has 2–5 years of medical office experience (5–10 years preferred). This role is safety-sensitive and offers a comprehensive benefits package with strong growth

Qualifications

• High School Diploma or GED is required.
• 2–5 years of experience in a medical office environment.
• Preferred 5–10 years of experience is a plus.

Responsibilities

• Handle telephone calls from patients and staff; forward triaged calls.
• Perform receptionist duties with accuracy and professionalism.
• Verify health insurance information and educate patients on regulations; collect payments.
• Enter service charges and assign diagnostic codes; record physician/clinic charges.
• Coordinate information with Central Billing Office to ensure charges are captured.
• Serve as a subject matter expert; answer general and technical questions.
• Provide training and support to new and existing staff.
• Safety-sensitive role; maintain alertness and safe work practices.

Skills

Phone calls

Reception duties

Insurance verification

Data entry

Billing coordination

Training & mentoring

Education

High School Diploma or GED

Job description

Additional Information About The Role

• Outpatient - No face to face patient contact
• Preferred Medical Office Experience
• Day Shift
• NO CALL, NO WEEKENDS, NO HOLIDAYS
  

Additional Information About The Role

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Women's Care/OBGYN located in O'Fallon, MO this is a rare opportunity to join a great team!

• Outpatient - No face to face patient contact
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS
  

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

• 5-10 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer