Senior Patient Service Representative

Westchester Medical Center; Town of Stony Point (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Westchester Medical Center is seeking a Senior Patient Service Representative to lead on-site daily operations for the medical secretary, coordinating care between practitioners and patients.

The role involves assisting patients with check-in/out, collecting co-pays, and educating patients on post-care and coverage responsibilities. Travel to other locations may be required and HIPAA compliance is essential.

Qualifications

• Minimum of one year of customer service or medical office experience preferred.
• Medical Assistant experience preferred.

Responsibilities

• Assist patients in check-in/check-out and complete paperwork.
• Collect appropriate office co-pays at the time of visit.
• Educate patients on post-care instructions and healthcare coverage.
• Scan medical insurance documents and obtain authorizations from carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, notes, and messages into the chart.
• Forward records to Bon Secours Charity Health or other parties as directed.
• Assist physicians in obtaining patients' results and schedule external appointments.
• Handle questions about office procedures.
• Review correspondence and report to the office manager.
• Oversee the daily physician schedule.
• Ensure compliance with HIPAA.
• Travel to other locations may be required.
• Perform other duties as assigned

Skills

Customer service

Medical office experience

HIPAA compliance

Education

High School Diploma

Job description

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

• Assist patients in the checking in/checking out process and completing necessary paperwork.
• Collect appropriate office co-pays at the time of the visit.
• Educate patients in post care instructions and their healthcare coverage responsibilities.
• Scan medical insurance and obtained authorizations from insurance carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, consultations, office notes and any messages into the appropriate chart.
• Forward records to Bon Secour Charity Health or other parties as directed.
• Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
• Handles all questions regarding the office and office procedures.
• Review correspondence, memorandum and routine reports and communicate with the office manager.
• Oversee the daily schedule of the physicians.
• Understand and help assure compliance with HIPPA.
• Travel to other locations may be required as needed.
• Perform other duties as assigned

Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education:

High School Diploma or equivalent required.Licenses / Certifications.N/A

Other:

Travel to other locations may be required as needed.Special Requirements:N/A