Senior Patient Service Representative

Westchester Medical Center Health Network; Village of Pomona (NY); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Westchester Medical Center Health Network in Pomona, NY is seeking a Senior Patient Service Representative to lead daily on-site operations for the medical secretary and coordinate care delivery. This role acts as liaison between practitioners and patients, handling check-in/out, co-pays, post-care instruction education, and records processing.

Travel to other locations may be required. The ideal candidate has at least one year of customer service or medical office experience, with a High School

Qualifications

• Minimum of one year of customer service and/or medical office experience.
• Medical Assistant experience preferred.
• High School Diploma or equivalent required.

Responsabilités

• Assist patients in the checking in/checking out process and completing necessary paperwork.
• Collect appropriate office co-pays at the time of the visit.
• Educate patients in post care instructions and their healthcare coverage responsibilities.
• Scan medical insurance and obtain authorizations from insurance carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, consultations, office notes and any messages into the appropriate chart.
• Forward records to Bon Secour Charity Health or other parties as directed.
• Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
• Handles all questions regarding the office and office procedures.
• Review correspondence, memorandum and routine reports and communicate with the office manager.
• Oversee the daily schedule of the physicians.
• Understand and help assure compliance with HIPPA.
• Travel to other locations may be required as needed.
• Perform other duties as assigned

Connaissances

Customer service

Medical office experience

HIPAA compliance

Formation

High School Diploma or equivalent

Description du poste

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities

• Assist patients in the checking in/checking out process and completing necessary paperwork.
• Collect appropriate office co-pays at the time of the visit.
• Educate patients in post care instructions and their healthcare coverage responsibilities.
• Scan medical insurance and obtained authorizations from insurance carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, consultations, office notes and any messages into the appropriate chart.
• Forward records to Bon Secour Charity Health or other parties as directed.
• Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
• Handles all questions regarding the office and office procedures.
• Review correspondence, memorandum and routine reports and communicate with the office manager.
• Oversee the daily schedule of the physicians.
• Understand and help assure compliance with HIPPA.
• Travel to other locations may be required as needed.
• Perform other duties as assigned

Qualifications / Requirements

Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education

High School Diploma or equivalent required.

Licenses / Certifications

N/A

Other

Travel to other locations may be required as needed.

Special Requirements

N/A