Senior Patient Relations & Compliance Manager

Cone Health; Greensboro (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Cone Health is seeking a Manager of Patient Relations to lead the Patient Relations Specialist Team and oversee the patient grievance and nondiscrimination processes across Cone Health’s facilities. The role requires collaborating with leadership to investigate and respond to grievances and conduct regular audits for regulatory compliance.

The position emphasizes data analysis, cross-department collaboration, and contributing to process improvements while supporting regulatory visits and

Qualifications

• 3-5 years of customer service experience in a healthcare setting.
• Preferred: 2+ years of staff management experience.

Responsibilities

• Oversee the Patient Relations Specialist Team to ensure regulatory compliance for grievance management and nondiscrimination processes.
• Lead audits of submitted grievances across all locations and biweekly meetings to report updates.
• Manage complex patient grievances and coordinate investigations with department and service lines.
• Conduct reinvestigations of grievances requiring additional follow-up.
• Analyze and present monthly and quarterly data on patient grievances to leadership.
• Collaborate with Vanderbilt CORES and PARS for data submission and analysis.
• Review and ensure compliance with patient grievance policies and procedures during regulatory visits.
• Support the Director of Clinical Compliance and Regulatory Services during state, federal, and accreditation visits.
• Engage stakeholders to discuss grievances and identify process improvement strategies.
• Participate in organizational committees and projects related to patient grievance management.

Skills

Customer service

Healthcare experience

Education

Bachelor's degree

Master's degree (preferred)

Job description

Cone Health is seeking a Manager of Patient Relations to lead the Patient Relations Specialist Team and oversee the patient grievance and nondiscrimination processes across Cone Health’s facilities. The role requires collaborating with leadership to investigate and respond to grievances and conduct regular audits for regulatory compliance.

The position emphasizes data analysis, cross-department collaboration, and contributing to process improvements while supporting regulatory visits and