Patient Advocacy & Grievance Lead

Kingman Regional Medical Center; Kingman (AZ); Presencial; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

Kingman Regional Medical Center is seeking a Patient Relations Specialist in the Quality Management department to lead the patient grievance and complaint process, ensuring all cases are logged, investigated and resolved in compliance with CMS, DNV and Arizona health regulations across inpatient and outpatient settings.

You will develop and maintain standardized workflows, advocate for patient rights and privacy, collaborate with clinical teams to resolve concerns in real time, and provide

Formación

• High School Diploma or GED required.
• 3-5 years experience in Patient Advocacy/Patient Relations/Healthcare.
• Certificate of Patient Advocacy (Beryl Institute) within 2 years.

Responsabilidades

• Lead patient grievance and complaint process per CMS, DNV, and AZ DHS.
• Develop and maintain standardized grievance workflows and documentation.
• Maintain the grievance tracking database and reporting dashboards.
• Collaborate with clinical teams to resolve concerns in real time.
• Advocate for patient rights, privacy and informed decision making.

Conocimientos

Verbal communication

Written communication

Conflict resolution

Independent work

Prioritization

Report generation

Educación

High School Diploma

Herramientas

Computer skills

Descripción del empleo

Kingman Regional Medical Center is seeking a Patient Relations Specialist in the Quality Management department to lead the patient grievance and complaint process, ensuring all cases are logged, investigated and resolved in compliance with CMS, DNV and Arizona health regulations across inpatient and outpatient settings.

You will develop and maintain standardized workflows, advocate for patient rights and privacy, collaborate with clinical teams to resolve concerns in real time, and provide