Behavioral Health Patient Navigator (Non-Clinical) Remote

UCLA Health; Los Angeles (CA); Hybrid; USD 66,000 - 131,000; Full time

Job summary

UCLA Health in Los Angeles seeks a Behavioral Patient Navigator to support psychiatric and behavioral health patients as a non-clinical member of the care team. The role provides behavioral triage, therapeutic communication, motivational interviewing, patient engagement, care coordination, and linkage to services.

The navigator assists patients with overcoming barriers to treatment adherence, appointments, and engagement with their care plan while promoting patient-centered care and recovery.

Qualifications

• Bachelor’s degree in psychology, social work, or related behavioral science.
• Minimum 3 years in behavioral health and care coordination.
• Experience in motivational interviewing and patient-centered communication.
• Ability to multi-task and work with interruptions.

Responsibilities

• Conduct outreach and maintain regular contact with behavioral health and psychiatric patients.
• Provide non-clinical behavioral health triage and elevate urgent or high-risk concerns to licensed clinicians.
• Use therapeutic communication and motivational interviewing techniques to support patient engagement, treatment adherence, and behavioral goals.
• Assist patients with navigating appointments, referrals, behavioral health services, and community resources.
• Coordinate with internal care teams, behavioral health and primary care providers, and community organizations.
• Track referrals, follow up on missed appointments, and assist with transitions of care.
• Connect patients with appropriate behavioral health, social service, and community-based resources.

Skills

Motivational Interviewing

Patient-centered communication

Multi-tasking

Documentation and reporting

Education

Bachelor’s Degree in Psychology, Social Work, Behavioral Science

Tools

Microsoft Excel

Visio

PowerPoint

Word

Job description

UCLA Health in Los Angeles seeks a Behavioral Patient Navigator to support psychiatric and behavioral health patients as a non-clinical member of the care team. The role provides behavioral triage, therapeutic communication, motivational interviewing, patient engagement, care coordination, and linkage to services.

The navigator assists patients with overcoming barriers to treatment adherence, appointments, and engagement with their care plan while promoting patient-centered care and recovery.