Senior Patient Experience Coordinator

Gundersen Health System; La Crosse (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Health insurance

Wellness program

Tuition reimbursement

Job summary

Emplify Health is seeking a Senior Office Assistant in Patient Experience to provide advanced administrative support across departments in La Crosse, WI. The role focuses on calendar management, document preparation, reporting, and coordination of projects and events.

The position requires a high school diploma or equivalent, strong organizational and computer skills, and the ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalency and post high school training lasting a minimum of one year in a formal Business/Computer/Administrative/Secretarial/Office program, training, or course work
• Able to multitask, be organized, and detail-oriented
• Strong computer and technology skills; Epic experience is a plus

Responsibilities

• Provide advanced clerical and administrative support across multiple departments using various computer systems and applications.
• Independently research, design, and prepare complex reports and documents, ensuring accuracy and proper formatting.
• Manage high-volume calendar scheduling, including appointments, meetings, and travel arrangements for division staff.
• Coordinate divisional projects, educational sessions, and events, while adhering to deadlines and maintaining confidentiality.
• Handle confidential information while supporting report and presentation preparation, including charts, graphs, and tables.
• Assist with administrative and operational tasks such as budget tracking, database maintenance, filing systems, and office supply management.
• Occasionally manage patient complaints, grievances, and compliment communications, while demonstrating empathy, maintaining accurate documentation, and ensuring timely follow-up.

Skills

Multitasking

Organized

Detail-oriented

Strong computer skills

Education

High school diploma or equivalency (1 year post-high school program)

Tools

Epic

Job description

Emplify Health is seeking a Senior Office Assistant in Patient Experience to provide advanced administrative support across departments in La Crosse, WI. The role focuses on calendar management, document preparation, reporting, and coordination of projects and events.

The position requires a high school diploma or equivalent, strong organizational and computer skills, and the ability to handle confidential information with discretion.