Senior Patient Coordinator

Weill-Cornell-Medicine-aed1176; New York (NY); On-site; USD 30,000 - 39,000; Full time

Job summary

Weill Cornell Medicine in New York is seeking an administrative professional to provide secretarial support and coordinate patient care within a busy clinical practice.

Under supervision, you will handle front-end revenue cycle tasks, patient registrations, eligibility checks, and appointment scheduling to ensure smooth operations and a positive patient experience.

Qualifications

• Approximately 2 years of healthcare experience with strong customer service.
• Experience with appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Responsibilities

• Coordinate front-end revenue cycle processes, including check-in/check-out and payment collection.
• Register patients within the practice management system and verify eligibility for appointments/procedures.
• Verify insurance eligibility and obtain pre-authorization numbers when required.
• Schedule, confirm, reschedule, and cancel appointments using the scheduling application.
• Educate patients about the patient portal and provide brochures.
• Assist in training new staff on operations and billing standards.
• Identify opportunities to improve front desk operations and office flow.

Skills

EPIC knowledge

eMR systems

Customer service

Insurance knowledge

Education

High School Diploma

Tools

EPIC

EPIC-Care

Practice management system

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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