Senior Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

Weill Cornell Medicine in New York City seeks an organized administrative assistant to support patient care coordination in a clinical practice. Under direct supervision, you will handle front-desk tasks, scheduling, and billing-related activities to ensure smooth patient flow.

The role requires about 2 years of healthcare front desk experience, proficiency with scheduling systems (EPIC preferred), and strong customer service skills in a fast-paced environment.

Qualifications

• High School diploma required.
• Approximately 2+ years of healthcare front desk experience.
• Experience with patient registration, eligibility verification, and scheduling.

Responsibilities

• Handle front-end revenue cycle tasks including check-in/check-out and payment collection as applicable.
• Register new patients and verify eligibility to ensure smooth appointments.
• Verify insurance eligibility and assist with pre-authorizations when needed.
• Schedule, confirm, reschedule, and cancel patient appointments; monitor waitlists.
• Distribute educational brochures and educate patients about the patient portal.
• Manage patient chart processes and ensure proper scanning of records.
• Assist in training new staff on standard operating procedures for patient care and billing.
• Identify opportunities to improve front desk operations and office flow.
• Coordinate follow-up care including lab tests and prescription requests.
• Support general administrative duties and maintain waiting areas.

Skills

EPIC scheduling

Customer service

Medical office workflows

Billing basics

Education

High School Diploma

Tools

EPIC-Care

EMR systems

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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