Senior Patient Coordinator

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Weill Cornell Medicine - Qatar is seeking an organized administrative assistant to support patient care coordination. The role handles front-end revenue cycle tasks, patient registration, insurance checks, and appointment scheduling with a focus on accuracy and service quality.

The ideal candidate will have healthcare front desk experience, strong customer service, and familiarity with scheduling systems and patient records management.

Qualifications

• Experience with computerized appointment scheduling and/or eMR systems.
• Strong customer service background in healthcare settings.
• Familiarity with front-desk revenue cycle processes preferred.

Responsibilities

• Front-end revenue cycle tasks including check-in/check-out and payment reconciliation.
• Register patients and verify eligibility to ensure smooth appointments.
• Verify insurance eligibility and obtain pre-authorizations when needed.
• Schedule, confirm, reschedule, and cancel patient appointments in the PM system.
• Educate patients about the patient portal and distribute informational materials.
• Manage patient chart workflow and ensure proper input/scanning of records.
• Assist in staff training on operations, billing and patient care procedures.
• Identify opportunities to improve front-desk efficiency and office flow.
• Support coordination of follow-up care and miscellaneous administrative duties.

Skills

EPIC scheduling

eMR systems

Customer service

Education

High School Diploma

Tools

EPIC-Care

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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