Practice Specialist

Weill Cornell Medicine; New York (NY); On-site; USD 49,000 - 57,000; Full time

Job summary

Weill Cornell Medicine on the Upper East Side seeks a Practice Specialist to oversee the daily clinical and administrative activities of the practice.

You will develop and implement procedures, collect co-payments, supervise staff, coordinate calendars and travel for faculty, ensure forms are updated, training is current, and maintain high standards of patient care and office efficiency. This is a Monday–Friday, 35-hour week in a non-exempt role.

Qualifications

• Demonstrated strong communication and interpersonal skills with multiple constituencies.
• Professional appearance, presentation and demeanor.
• Ability to provide excellent customer service in person, by email and by phone.

Responsibilities

• Overseer of daily clinical and administrative activities in the practice.
• Develops and implements procedures to collect co-payments or balances from patients.
• Supervises clinical administrative staff; coordinates schedules and training.
• Serves as subject matter expert in the electronic medical record system and troubleshooting.

Skills

Communication skills

Customer service

Interpersonal skills

Professionalism

Education

High School Diploma

Bachelor's degree preferred

Job description

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Title: Practice Specialist

Location: Upper East Side

Org Unit: Administration Support

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $35.88 - $41.54

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction, oversees the daily clinical and administrative activities of the practice

Job Responsibilities

• Assists with developing and implementing practice policies to improve operations and patient care activities.
• Develops and implements procedures to collect co-payments or prior patient balances from patients at the time of service.
• Oversees clinical administrative staff by coordinating schedules, work assignments, evaluations and training and development.
• Serves a subject matter expert in the use of the electronic medical record system. Assists providers and clinical staff in navigating records, trouble shooting issues and improving efficiency.
• Performs the orientation and training of new employees in office policies and procedures.
• Manages administrative and clinical calendars for faculty.
• Coordinates travel arrangements, registrations and professional memberships for faculty.
• Ensures that patient forms are updated as needed.
• Ensures that staff training and certification requirements for regulatory compliance are up to date.
• Responsible for procurement activities related to goods, services, and/or equipment as needed.
• Responsible for disbursement/reimbursement activities as needed.
• Troubleshoots patient and staff issues and refers difficult situations to managers. Escalates to the Human Resources Department as needed.
• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.
• Ensures that facilities and equipment are in optimal and proper working condition. Coordinates preventative maintenance and repairs as needed. May perform minor repairs if qualified and as needed. May advise on upgrades for performance enhancements.
• Assists with anticipating and arranging for coverage during vacation/sick/personal leave.
• Oversees the maintenance of exam rooms and patient waiting areas.
• Participates in all day-to-day activities of the office by assisting with patient reception, registration, appointments and other patient care related activities.
• Performs other related duties as assigned.

Education

• High School Diploma

Experience

Bachelor's degree is preferred.

Approximately 3 years prior related experience in an academic medical center

Knowledge, Skills And Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Ability to demonstrate excellent customer service skills in person, via email and on the telephone.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.