Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 33,379 - 37,016; Full time

Job summary

Weill Cornell Medicine on the Lower East Side is seeking a Patient Coordinator to provide frontline reception, registration and administrative support to ensure smooth patient flow and a high-quality service experience for patients and physicians.

Under direct supervision, you will handle front-end revenue cycle tasks, schedule appointments using EPIC-based systems, collect patient data and insurance details, and educate patients about the patient portal.

Qualifications

• Education requirement of a high school diploma or GED.
• Experience of approximately 1 year in customer/patient service over the phone and in person.
• Knowledge of CPT, ICD-9, and ICD-10 coding and payer reimbursement.

Responsibilities

• Front-end revenue cycle tasks including check-in/check-out and collection of time-of-service payments.
• Schedule, confirm, re-schedule and cancel patient appointments using scheduling software.
• Register patients with required demographics and insurance information.
• Enter patient info into the practice management system and notify clinical team when checked in.
• Ensure pre-visit documentation or authorizations are obtained as needed.
• Distribute informational educational brochures and educate patients about the patient portal.
• Answer phones, respond to inquiries and triage calls.
• Keep waiting areas neat and tidy.
• May perform chaperone duties during patient exams.

Skills

CPT/ICD coding knowledge

Third-party payer reimbursement

Customer service / patient interaction

Education

High school diploma or GED

Tools

EPIC Scheduling

EPIC-Care EMR

Job description

Title: Patient Coordinator

Location: Lower East Side

Org Unit: NYPHLMH-Administration

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.23 - $26.87

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills And Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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