Patient Access Coordinator

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Weill Cornell Medicine - Qatar is seeking a Patient Access Coordinator to manage inbound calls, help patients choose the right physician, and coordinate scheduling of visits and procedures. The role includes verifying insurance, collecting pre-visit requirements, and updating patient records in the practice management system.

The ideal candidate has a High School Diploma and about two years of related experience, with strong English communication and interpersonal abilities to interact with

Qualifications

• Requires high school diploma or equivalent.
• Approximately 2 years of related experience in patient access or similar role.
• Strong communication and interpersonal skills; ability to interact with multiple constituencies.

Responsibilities

• Fields telephone inquiries from patients and physician offices and helps select appropriate physician.
• Schedules, confirms and cancels appointments for new and existing patients.
• Verifies insurance coverage prior to appointments and documents in the system.
• Maintains patient demographics and insurance information in the practice management system.
• Performs pre-visit documentation checks and facilitates authorizations if required.
• Assists in coordinating referrals and communicates with scheduling staff to manage queues.

Education

High School Diploma

2 years of related experience

Job description

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction, the Patient Access Coordinator is responsible for the intake and triage of calls with the goal of facilitating timely scheduling of patient visits and procedures

Job Responsibilities

• Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.
• Responsible for making, confirming and cancelling appointments for both new and existing patients.
• Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.
• If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.
• Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.
• Verifies insurance coverage prior to the patient’s appointment.
• Scans all related documentation into patient electronic medical records.
• Documents patient interactions and notes within the practice management system.
• If applicable, keeps abreast of new faculty members scheduling within scheduling system profiles.
• Provides suggestions and recommendations to improve workflows, communication and overall protocols.
• Participates in pilot programs.
• Under direction, may distribute work assignments staff.
• Obtains, reviews and updates patient demographic and insurance information within the practice billing system.

Education

• High School Diploma

Experience

Approximately2 years of related experience

Knowledge, Skills and Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
• Must demonstrate a high level of proficiency in speaking, reading, writing, and comprehending English

Working Conditions/Physical Demands

Standard office work;Requires long periods of time on the phone in a sitting position

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Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.