Senior Patient-Centric Public Safety Officer

Advocate Health; Milwaukee (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Advocate Health is seeking a dedicated Security Officer to safeguard patients, visitors, and staff across our Milwaukee-area facilities. You will patrol, respond to incidents, and coordinate with local law enforcement while upholding our compassionate, patient-centered care standards.

Responsibilities include de-escalation, reporting, training support, and ensuring safety protocols are followed. The role requires strong communication, composure under pressure, and a commitment to safe, welcoming

Qualifications

• High school graduate or GED required.
• Typically 4+ years in security, public safety, or customer service with emergency response experience.
• Proficiency in documentation and reporting; ability to use standard office software.

Responsibilities

• Provide security services with a customer-service approach.
• Perform interior and exterior patrols; identify hazards and ensure safety.
• Respond to emergencies, reduce violence, and de-escalate conflicts.
• Liaise with law enforcement and first responders; prepare reports and maintain records.
• Deliver security awareness training and participate in onboarding of officers.

Skills

Customer service

De-escalation

Observation skills

Emergency response

Communication skills

Team coordination

Report writing

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Advocate Health is seeking a dedicated Security Officer to safeguard patients, visitors, and staff across our Milwaukee-area facilities. You will patrol, respond to incidents, and coordinate with local law enforcement while upholding our compassionate, patient-centered care standards.

Responsibilities include de-escalation, reporting, training support, and ensuring safety protocols are followed. The role requires strong communication, composure under pressure, and a commitment to safe, welcoming