Associate Patient Care Coordinator

Optum; Bristol (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Equity stock purchase

Job summary

Optum/ProHealth Physicians seeks a Medical Receptionist to join our Bristol, CT team. This full-time role (40 hours) operates Monday–Friday with potential Saturday coverage, serving as the first point of contact for patients and providing front-desk support across the EHR system.

The ideal candidate will have 1+ year of receptionist experience, HS diploma, and strong MS Office skills, with ability to travel 10% within the region.

Qualifications

• High School Diploma / GED.
• 1+ years of receptionist experience.
• Intermediate proficiency in Microsoft Office.
• Ability to travel 10% of the time within 30 miles of territory assigned, must have reliable transportation.

Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Skills

Receptionist experience

MS Office

Customer service

Education

High School Diploma / GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team. The position is full-time (40 hours/week) Monday - Friday between 7am - 6:30 pm with an occasional Saturday morning. May be asked to float to local practices in the region for coverage.

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 1+ years of receptionist experience
• Intermediate proficiency in Microsoft Office
• Ability to travel 10% of the time within 30 miles of territory assigned, must have reliable transportation

Preferred Qualifications:

• 6+ months of experience as a receptionist in a healthcare setting
• 6+ months of experience working with an electronic health record

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.