Associate Patient Care Coordinator

Optum; Glastonbury (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet, legal, LTC)

Job summary

ProHealth Physicians, part of the Optum family, has an immediate opening for an Associate Patient Care Coordinator in Glastonbury, CT. This full-time position (40 hours/week) runs Monday through Friday, 9:30am to 6pm, with potential to float to local practices.

You will greet and check in patients, schedule appointments, answer calls, collect payments, and maintain demographics; you’ll use the EHR per policies and workflows and may cover other ProHealth locations as needed.

Qualifications

• High School / GED required.
• 1+ years receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Balance payments and prepare deposits.
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations on an ad hoc basis.
• Perform other duties as assigned.

Skills

Receptionist experience

Customer service

MS Office

Education

High School / GED

Tools

EPIC

Job description

Opportunities with ProHealth Physicians

part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team.

The position is full-time (40 hours/week) Monday - Friday. May be asked to float to local practices in the region for coverage depending on business need.

The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

Schedule:

Monday - Friday, 9:30am - 6pm

Location:

320 Western Blvd Glastonbury, CT

Primary Responsibilities:

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School / GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:

• Experience working in a primary care setting
• Experience working with EPIC

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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