Medical Receptionist

Optum; South Windsor (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Job summary

ProHealth Physicians, part of OptumCare, is seeking a Medical Receptionist for a full-time role in Connecticut. The position is 40 hours per week, Monday–Friday, 7:45am–5:00pm with a 1-hour lunch and rotating Saturdays 8am–12pm.

You will greet patients, collect demographics, verify insurance, and schedule appointments in a fast-paced primary care environment. Ideal candidates have a High School Diploma, 1+ year receptionist experience, and proficiency in MS Office.

Qualifications

• High School Diploma or GED required.
• 1+ year of medical receptionist experience.
• Proficient in Microsoft Office.
• Reliable transportation with 10% travel within 30 miles of territory assigned.

Responsibilities

• Greet patients and conduct check-in process.
• Collect or verify demographic information, including key demographic fields.
• Load or update insurance information as needed.
• Verify eligibility and flag appointment accordingly.
• Schedule appointments using approved scheduling guidelines.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Monitor daily reminder call logs and conduct outreach for appointments.
• Monitor administrative tasks in the EHR and respond timely.
• Scan and index documents into the EHR and ensure necessary documents are available for visits.
• Close payment batches at end of shift and balance as per procedures.
• Assist coworkers to ensure smooth office operation and maintain patient confidentiality.

Skills

Patient service

Greet patients

Phone etiquette

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

EHR system

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses.

When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians, part of OptumCare, has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work. (sm)

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our team. The position is full-time (40 hours/week)Monday - Friday 7:45am-5pm 1hr lunch - rotating ever 4th or 5th Saturday 8am-12pm. 8:30 - 8:45 6pm (Monday-Thursday to be determined once hired)

Primary Responsibilities:

• Greet patients and conduct check-in process
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of medical receptionist experience
• Proficient in Microsoft Office
• Access to reliable transportation with the ability to travel 10% of the time within 30 miles of territory assigned

Preferred Qualifications:

• Experience working with an electronic health record
• Knowledge of medical terminology
• Customer service experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.