Senior Patient Billing and Care Resolution Specialist

Houstonmethodistcareers; Katy (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Houston Methodist is seeking a Senior SBO Customer Service Representative to serve as a liaison between patients, providers, payers, and post-care accounts. The role involves handling complex inquiries, identifying trends, and supporting management with process improvements and quality audits.

The position emphasizes mentoring staff, adherence to department protocols, accurate documentation, and safeguarding PHI under HIPAA while delivering high-quality customer service in a fast-paced hospital

Qualifikationen

• Three years of call center and hospital revenue cycle experience.
• Proficient English communication in a healthcare environment.
• Knowledge of medical terminology and payer types.
• Ability to protect patient information per HIPAA.

Aufgaben

• Promotes a positive work environment and helps the team achieve department goals.
• Follows standard talking points to ensure high quality, consistent service.
• Serves as a resource and trainer; mentors teammates to build confidence and competency.
• Provides follow-up for issues not solved on the initial inquiry.
• Responds to more complex inquiries via phone, email, patient portal, etc., with clear, professional communication.
• Leverages workflows and information systems to resolve customer concerns efficiently.

Kenntnisse

Customer service

Communication

HIPAA compliance

Billing knowledge

Attention to detail

Multitasking

Problem solving

Training/mentoring

Ausbildung

High School diploma or equivalent education

Jobbeschreibung

Houston Methodist is seeking a Senior SBO Customer Service Representative to serve as a liaison between patients, providers, payers, and post-care accounts. The role involves handling complex inquiries, identifying trends, and supporting management with process improvements and quality audits.

The position emphasizes mentoring staff, adherence to department protocols, accurate documentation, and safeguarding PHI under HIPAA while delivering high-quality customer service in a fast-paced hospital