Senior Patient Affordability Operations Leader

Novo Nordisk; Plainsboro Township (NJ); On-site; USD 120,000 - 223,000; Full time

Job summary

Novo Nordisk is seeking an experienced Affordability Operations Manager to support the execution of affordability programs across Diabetes, Obesity and Rare Disease portfolios in the United States.

You will collaborate with Enterprise Insights, Finance, Market Access and other functions to ensure scalable, compliant operations and a patient-centered experience. This role emphasizes cross-functional coordination, financial oversight and continuous process improvement.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 10+ years of experience in pharmaceutical commercial operations, patient support, program/project management, or related functions required.
• 2+ years of experience supporting patient affordability or offer related programs required.
• Proven track record of operational enablement and process improvement, with high attention to detail and strong execution discipline.
• Experience leading complex initiatives in a matrixed, cross functional environment, including the ability to influence without formal authority.
• Proactive problem solver who anticipates risks and mitigates issues before escalation.
• Excellent project management, planning, prioritization, execution and follow up skills across multiple concurrent initiatives.
• Strong written and verbal communication skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Partner with vendors to develop program rules and operations.
• Collaborate with cross functional partners to facilitate program setup and tracking.
• Oversees tracking and reporting against program budgets across multiple brands.
• Responsible for the compilation and processing of pharmacy redemptions for Senior Management approval.
• Oversees vendor performance via regular status meetings, monthly reporting and calibration calls.
• Leads development and implementation of programs to ensure seamless and consistent patient experience across channels.
• Responsible for educating internal stakeholders on affordability programs.
• Provides input on development of Sales team resources, such as FAQs, to address high-level and program-specific questions.
• Responds to patient and healthcare professionals’ escalated issues/complaints through appropriate customer-facing channels.
• Partners with vendors and oversees the development of program business rules and day-to-day operations for assigned programs.
• Monitor and track vendor billing, payments and budgets for multiple programs. Assist with vendor questions, as needed.
• Supports the day-to-day affordability operations for multiple copay/eVoucher programs.
• Support patient insights team with vendor data requests.
• Responds to patient and HCPs escalated issues/complaints through appropriate customer-facing channels.
• Manages and monitors ongoing affordability vendor training assignments for program compliance.
• Develop and maintain internal enablement materials, SOPs, playbooks and operational guidance for affordability programs.
• Support audit readiness through clear documentation, controls and traceability.
• Lead affordability project and portfolio management processes, including intake, assessment, prioritization, resource planning and execution tracking.
• Maintain and manage the affordability initiative roadmap, ensuring alignment with organizational priorities and strategic objectives.
• Facilitate prioritization of affordability initiatives by balancing patient impact, business value, operational feasibility, compliance requirements and available resources.
• Develop and maintain project plans, milestones, risk assessments, dependencies and status reporting for leadership review.

Skills

Project management

Communication skills

Problem solving

Attention to detail

Execution discipline

Cross-functional influence

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Job description

Novo Nordisk is seeking an experienced Affordability Operations Manager to support the execution of affordability programs across Diabetes, Obesity and Rare Disease portfolios in the United States.

You will collaborate with Enterprise Insights, Finance, Market Access and other functions to ensure scalable, compliant operations and a patient-centered experience. This role emphasizes cross-functional coordination, financial oversight and continuous process improvement.