Senior Patient Access Specialist — Reimbursement & Scheduling Lead

INTEGRIS Health; Yukon (OK); On-site; USD 25,000 - 33,000; Full time

Job summary

INTEGRIS Health Canadian Valley Hospital in Yukon, OK is hiring a full-time Patient Access Specialist Sr. to support ancillary, diagnostic, surgical and emergency services.

The role acts as a liaison with patients, providers and payers to resolve pre-care matters and explain coverage, benefits, and financial liability. The position requires strong customer service, communication and analytical skills, with 4 years of patient access experience and preferred healthcare certifications.

Qualifications

• 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience
• Experience in scheduling, registration, insurance, billing, collections, and customer service in hospital or physician office

Responsibilities

• Ensures the accuracy of complex registration activity including scheduling and demographic verification
• Verifies coverage eligibility, insurance verification, patient portion calculation and authorization activity
• Uses analytical thinking and judgment to adjust service area schedules and handle special requests
• Answers inbound calls from patients, providers, and payers to resolve concerns
• Collects patient payments and ensures financial clearance
• Documents all patient accounts activities and required authorizations
• Performs filing, data entry and other duties as assigned
• Responds to inquiries about pre-care services, policies, coverage and liability
• Resolves patient or payor inquiries using multiple resources and systems
• Ensures EMTALA and HIPAA compliance and acts as a systems expert for patient access

Skills

Customer service

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in related field

Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Tools

Microsoft Office

Billing software

EMR/EHR systems

Job description

INTEGRIS Health Canadian Valley Hospital in Yukon, OK is hiring a full-time Patient Access Specialist Sr. to support ancillary, diagnostic, surgical and emergency services.

The role acts as a liaison with patients, providers and payers to resolve pre-care matters and explain coverage, benefits, and financial liability. The position requires strong customer service, communication and analytical skills, with 4 years of patient access experience and preferred healthcare certifications.