Senior Patient Access Specialist

Live Well Homecare Agency, LLC; Chillicothe (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Live Well Homecare Agency, LLC seeks an experienced leader to oversee front-end revenue cycle activities for hospital and physician group partners. The role emphasizes accurate patient registration, benefits verification, and timely prior authorizations, coupled with compassionate financial counseling.

The position requires strong customer service, problem-solving, and cross-functional collaboration to drive process improvements and support a patient-centered financial experience.

Qualifications

• Requires strong front-end revenue cycle knowledge and accurate handling of registration, eligibility, and prior authorization processes.
• Demonstrates excellent customer service, effective communication, and problem-solving abilities.
• Ability to collaborate across functions and coach junior staff to improve patient financial experience.

Responsibilities

• Lead complex front-end revenue cycle activities for hospital and physician group partners.
• Perform accurate patient registration and manage benefits/eligibility verification.
• Obtain and coordinate prior authorizations to support timely reimbursement.
• Provide compassionate financial counseling, explain coverage details, and present payment options.
• Resolve patient access issues efficiently and professionally.
• Partner with clinical, billing, and analytics teams to identify process improvements.
• Mentor and support junior staff while maintaining a patient-centered financial experience.

Skills

Front-end revenue cycle

Registration & eligibility

Prior authorizations

Customer service

Cross-functional collaboration

Coaching others

Job description

to lead complex front-end revenue cycle activities for hospital and physician group partners.

Key responsibilities include:

• Perform accurate patient registration and manage benefits/eligibility verification.
• Obtain and coordinate prior authorizations to support timely reimbursement.
• Provide compassionate financial counseling, explain coverage details, and present payment options.
• Resolve patient access issues efficiently and professionally.
• Partner with clinical, billing, and analytics teams to identify process improvements.
• Mentor and support junior staff while maintaining a patient-centered financial experience.

Qualifications & skills:

Strong front-end revenue cycle knowledge, high accuracy with registration/eligibility/prior authorization processes, excellent customer service and communication, problem-solving and escalation skills, and the ability to collaborate cross-functionally and coach others.