Senior Patient Access & Scheduling Coordinator

Cancer Treatment Centers of America, Inc.; Duarte (CA); Hybrid; USD 52,000 - 64,000; Full time

Job summary

City of Hope is seeking a Patient Access Representative III to manage patient check-in/check-out, verify insurance, collect co-pays, and coordinate complex scheduling across departments. Strong independent judgment and cross-functional collaboration are essential to ensure a smooth patient experience.

The role emphasizes accurate data entry, high-quality customer service, and effective communication with patients and staff to maintain streamlined operations and timely appointments.

Qualifications

• Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
• Medical terminology experience required.

Responsibilities

• Check-in and check-out of patients across clinics and hospital.
• Coordinate scheduling of patient appointments with multiple departments.
• Verify information and insurance, collect co-pays, and provide patient with information and instructions.

Skills

Customer service

Communication

Data entry

Multitasking

Cash handling

Education

High School diploma or equivalent

Job description

City of Hope is seeking a Patient Access Representative III to manage patient check-in/check-out, verify insurance, collect co-pays, and coordinate complex scheduling across departments. Strong independent judgment and cross-functional collaboration are essential to ensure a smooth patient experience.

The role emphasizes accurate data entry, high-quality customer service, and effective communication with patients and staff to maintain streamlined operations and timely appointments.