Patient Access & Scheduling Specialist II

City of Hope; Lancaster (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Hope is seeking a Patient Office Representative II to support front desk operations, check-in/check-out patients, verify demographics and insurance, and collect co-pays in a fast-paced clinical setting. You will schedule appointments, coordinate referrals, assist with telehealth, and act as liaison between patients, physicians, and staff while maintaining EPIC EMR records.

Strong customer service, two years front office experience in a medical clinic, and knowledge of medical terminology

Qualifications

• Two years of medical front office in a clinic or hospital setting.
• Medical Terminology experience required.
• Preferred: EPIC EMR.

Responsibilities

• Check-in/check-out patients and verify information and insurance as needed.
• Collect copays, reconcile payments, and prepare weekly deposits.
• Schedule appointments and coordinate referrals and telehealth.
• Maintain patient demographics and insurance data in the EMR.
• Serve as liaison between patients, physicians, providers, and staff.

Skills

Customer service

Scheduling

Communication

Insurance verification

Billing

Education

High school diploma or equivalent

Medical Terminology knowledge

Tools

EPIC EMR

Job description

City of Hope is seeking a Patient Office Representative II to support front desk operations, check-in/check-out patients, verify demographics and insurance, and collect co-pays in a fast-paced clinical setting. You will schedule appointments, coordinate referrals, assist with telehealth, and act as liaison between patients, physicians, and staff while maintaining EPIC EMR records.

Strong customer service, two years front office experience in a medical clinic, and knowledge of medical terminology