Senior Patient Access Representative - Orthopedics

Marshfield Clinic; Eau Claire (WI); On-site; USD 23,000 - 35,000; Full time

Job summary

Marshfield Clinic in Eau Claire, WI is seeking a Senior Patient Access Representative for Orthopedics. You will coordinate scheduling for Orthopedics and Podiatry, act as a liaison between patients, providers and front desk staff, and ensure accurate registration and insurance coordination. Strong EMR experience and medical terminology knowledge are preferred.

Full-time, 40 hours per week, day shift. Requires a high school diploma and prior medical office experience; offers a comprehensive

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled.
• Review procedure/surgery orders and schedule resources.
• Register patients and work the front desk.
• Train and mentor new employees.
• Serve as EMR super user.
• Manage provider schedules.

Skills

Customer service

Medical terminology

EMR experience

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Senior Patient Access Representative - Orthopedics

Applying to Marshfield Clinic

Senior Patient Access Representative - Orthopedics

$16.5 - $25.5/hourly Posted 7 days ago Less than 10 applies

Marshfield Clinic

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Ctr Eau Claire

Location: Eau Claire, WI

Address: 2116 Craig Rd, Eau Claire, WI 54701, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $16.50 - $25.50

Department Details

Monday - Friday; 8:00 am - 5:00 pm.

Orthopedics is a face paced department with various specialty providers. This position would entail scheduling for Orthopedics and Podiatry.

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0272310

Job Function: Revenue Cycle

Featured: No

Senior Patient Access Representative - Orthopedics

$16.5 - $25.5/hourly Posted 7 days ago Less than 10 applies